Brianna Rogers
Mt. Pleasant,SC
Summary
Reliable Shift Leader with 17 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
18
18
years of professional experience
Work History
Shift Lead
Walgreens
10.2020 - Current
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to employees and monitored activities and task completion.
Head Cashier
Lowes Home Improvment
06.2006 - 10.2020
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for worn, damaged and broken merchandise.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Helped customers find specific products, answered questions and offered product advice.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers by providing information and resolving complaints.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC05.2005
Skills
- Operations Monitoring
- Loss Prevention
- Guest Service
- Customer Service Management
- Training Assistance
- Positive Attitude
- Conflict Resolution
- Staff Supervision
- Policy and Procedure Enforcement
- Problem-Solving
- Shift Scheduling
- Verbal and Written Communication
Timeline
Shift Lead
Walgreens
10.2020 - Current
Head Cashier
Lowes Home Improvment
06.2006 - 10.2020
High School Diploma -
Wando High School
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