Lisa Ybarra
Lehigh Acres,USA
Summary
Achieved notable improvements in customer satisfaction by delivering exemplary service. Enhanced team productivity through effective leadership and communication strategies. Fostered a collaborative work environment that maximized organizational efficiency.
Overview
17
17
years of professional experience
Work History
Package Handler
FedEx
Ft Myers Fl
09.2021 - 02.2022
- Sorted and categorized packages for accurate delivery routes.
- Maintained clean work environment to ensure safety compliance.
- Assisted team members in loading and unloading cargo from trucks.
Retail Operations coordinator
Goodwill
06.2015 - 02.2017
- Retail operations managers are tasked with maintaining the upkeep of retail stores. Job duties include ensuring the physical space is tidy and organized, along with managing employees and meeting performance goals.
Teacher
International Christian Academy
08.2014 - 05.2015
- Teaching kindergarten and first grade.
After school counselor
Palmetto Elementary
03.2014 - 07.2014
- My role consists of supervising children during activities such as preparing homework, playing outdoors, reading, practicing sports, or learning arts and crafts.
Customer service Rep
Best Cleaners
01.2010 - 03.2014
- Accurately tracking incoming orders, along with special instructions, makes it possible for the employees doing the cleaning to do their jobs properly and for the customer to receive complete outgoing orders without problem. Must take good instructions, make change and process credit card payments correctly or the company may lose money on transactions and upset customers in the process. Tags must be attached to incoming garments with a correlating ticket given to the customer. The tags and tickets are instrumental to tracking which garments belong to which customer and making sure orders are ready for pick up when promised. Running the cash register is a common front-counter activity. Keeping an accurate record of cash and credit card payment is the first step toward keeping accurate accounting books. The process is also important to provide the customer with a correct balance due. The clerk must ring up each item cleaned at the correct rate and make sure tax is charged on the transaction. At the end of the day, the cash and credit card slips in the cash drawer should agree with the total transaction input in the cash register.
Operations Manager
FedEx
Ft Myers Fl
02.2022 - Current
- Streamlined operational processes to enhance efficiency and reduce delays.
- Managed daily workflows ensuring compliance with safety regulations and best practices.
- Trained and mentored team members on standard operating procedures and performance expectations.
- Analyzed operational data to identify areas for improvement and implement effective solutions.
- Managed employee transfers into and out of the facility, ensuring accurate documentation and timely processing.
- Conducted new hire orientation and facilitated Day 2 and Day 3 safety training sessions.
- Generated and reviewed weekly employee hours reports to ensure payroll accuracy.
- Monitored and resolved missed punch reports and timekeeping discrepancies.
- Prepared and analyzed TLH (Total Labor Hours) reports by belt/department to support operational planning.
- Structured work rights and maintained operational reports to ensure data accuracy and compliance.
- Managed Express operations, ensuring efficient processing and clean, organized PO (Purchase Order) dispatch.
- Monitored Workbench to track aircraft arrivals and departures, coordinating operational workflow based on flight schedules.
- Tracked incoming ULDs (Unit Load Devices) to support efficient warehouse and cargo operations.
- Collaborated with operations teams to maintain workflow efficiency and support daily logistics activities.
Driver
FedEx
Ft Myers, Fl
06.2018 - 2021
- Ensuring successful transfer and delivery of goods to intended destinations. Additional responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages.
Education
Associates - Criminal Justice
Everest University
01.2011
Diploma - undefined
Immokalee High School
05.2007
Skills
- Ms office, word, excel, PowerPoint Handling and resolving customer complaints Understanding of customer service principles Ability to multitask
LANGUAGE
English Creole
Timeline
Operations Manager
FedEx
02.2022 - Current
Package Handler
FedEx
09.2021 - 02.2022
Driver
FedEx
06.2018 - 2021
Retail Operations coordinator
Goodwill
06.2015 - 02.2017
Teacher
International Christian Academy
08.2014 - 05.2015
After school counselor
Palmetto Elementary
03.2014 - 07.2014
Customer service Rep
Best Cleaners
01.2010 - 03.2014
Diploma - undefined
Immokalee High School
Associates - Criminal Justice
Everest University