Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Rubio

Austin,TX

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and cash handling accuracy. Expert in conflict resolution and maintaining workplace safety, I enhanced customer satisfaction through effective team management and operational excellence.

I Utilize effective conflict resolution and strategic planning to maintain positive work environment.

Reliable leader with 8 years of experience in the customer service industry. Excellent motivational role model while successfully communicating duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks, Barista
12.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Fountain Worker

Sonic
11.2021 - 05.2022
  • Performed routine maintenance on equipment to ensure smooth operation and reduce downtime due to malfunctions.
  • Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
  • Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
  • Managed cash register transactions accurately, maintaining financial integrity within the establishment.
  • Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
  • Maintained a clean and organized work environment for optimal efficiency and customer appeal.
  • Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.

Hostess Manager

Whataburger
07.2017 - 01.2018
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

Education

High School Diploma -

Akins High School
Austin, TX
05-2016

Skills

  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Conflict resolution techniques
  • Inventory management
  • Team supervision
  • Strong verbal and written communication
  • Cash handling accuracy
  • Cleanliness maintenance

Timeline

Fountain Worker

Sonic
11.2021 - 05.2022

Shift Supervisor

Starbucks, Barista
12.2018 - Current

Hostess Manager

Whataburger
07.2017 - 01.2018

High School Diploma -

Akins High School

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Brianna Rubio