Brianna Ruiz
Fontana,CA
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Friendly with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Server
The Old Spaghetti Factory International Inc.
Rancho Cucamonga, CA
08.2021 - Current
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked over Number daily IDs to verify ages and uphold State liquor laws.
- Answered customers' questions, recommended items and recorded order information.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
Customer Service Representative
Pizza Hut
Fontana , Ca
05.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Manicurist
Salon Success Academy - San Bernardino
Fontana, CA06.2022
Skills
- Complaint resolution
- Money handling abilities
- Receiving support
- Cash Handling
- Item promotion
- Sales expertise
Timeline
Server
The Old Spaghetti Factory International Inc.
08.2021 - Current
Customer Service Representative
Pizza Hut
05.2020 - 07.2021
Manicurist
Salon Success Academy - San Bernardino
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