Brianna Russell
Londonderry,NH
Summary
Dynamic and results-oriented professional with extensive experience in educational and customer service roles, notably as an Assistant Teacher at KinderCare Learning Centers. Excelled in behavior management and parent-teacher communication, significantly enhancing student engagement and parental involvement. Skilled in multitasking and problem-solving, adept at fostering positive relationships and ensuring a safe, supportive environment for all.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
KinderCare Learning Centers
03.2023 - Current
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Provided one-on-one and group-based learning support focused on student progress.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Met with students, parents and center directors to address and resolve students' behavioral and academic issues.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Sales Associate
Tj Maxx Dept Store
09.2022 - 03.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Market Basket Grocery Store
06.2019 - 03.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Debt Collector
Delta Management Solutions
05.2018 - 11.2018
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Documented customer payment interactions and account statuses for future reference.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked with customer to create debt repayment plan based on current financial condition.
Pet Care Associate
PetSmart
04.2013 - 05.2018
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs or concerns to management or veterinarian.
- Managed inventory of both pet supplies and store supplies including food, toys, grooming tools, ensuring availability of necessary items at all times without overstocking.
- Strengthened customer satisfaction loyalty with proactive follow-ups after each visit to address questions or concerns about their pets' wellbeing.
- Monitored animal behavior closely to identify signs of distress or illness both physically and mentally promptly and took appropriate action when needed.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, fish tanks, and filtration systems to prevent disease spread.
- Provided exceptional customer service through clear communication, knowledge, timely responses to inquiries, and professional demeanor at all times.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Conducted regular health checks several times a day on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
- Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
- Enhanced animal well-being by conducting daily health checks and identifying signs of illness early.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Mail Sorter
Innovairre
10.2013 - 04.2014
- Reviewed incoming mail for proper date, postage and barcode scans.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Enhanced mail sorting efficiency by implementing automated sorting systems.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Operated postal machines, including postage meters and mail-processing machines.
- Evaluated mail trays to determine proper placement.
- Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
Education
High School Diploma -
Manchester Memorial High School
Manchester, NH06.2011
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Multitasking
- Problem-Solving
- Relationship Building
- Behavior Modification
- Social Development
Timeline
Assistant Teacher
KinderCare Learning Centers
03.2023 - Current
Sales Associate
Tj Maxx Dept Store
09.2022 - 03.2023
Sales Associate
Market Basket Grocery Store
06.2019 - 03.2020
Debt Collector
Delta Management Solutions
05.2018 - 11.2018
Mail Sorter
Innovairre
10.2013 - 04.2014
Pet Care Associate
PetSmart
04.2013 - 05.2018
High School Diploma -
Manchester Memorial High School
Similar Profiles
Megan ElderMegan Elder
Lead Infant Teacher at KinderCare Learning CentersLead Infant Teacher at KinderCare Learning Centers
Priscilla AtuahenePriscilla Atuahene
Summer Camp Counsellor at KinderCare Learning CentersSummer Camp Counsellor at KinderCare Learning Centers
Danielle MeadowsDanielle Meadows
Teacher at KinderCare Learning CentersTeacher at KinderCare Learning Centers