Brianna Salas
McAllen
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Rodriguez Flower Shop
- Delivered packages efficiently while following established safety protocols.
- Navigated routes effectively to ensure timely deliveries and customer satisfaction.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
House Keeper
South West Construction
- Maintained cleanliness and organization in workspaces and common areas.
- Performed routine cleaning tasks using industrial-grade equipment and supplies.
- Assisted with inventory management of cleaning supplies and equipment.
- Ensured compliance with safety protocols while executing cleaning duties.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items..
Customer Service Representative
Ubiquity Global Services
02.2025 - 11.2025
- Delivered exceptional customer support through various communication channels, ensuring prompt resolutions.
- Assisted in troubleshooting technical issues, enhancing user experience and satisfaction.
- Documented customer interactions accurately, maintaining comprehensive records for future reference.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed escalated customer inquiries effectively, demonstrating conflict resolution skills.
- Developed and maintained knowledge base articles to assist team in addressing common issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted customers with inquiries regarding healthcare services and insurance benefits.
- Communicated effectively with medical staff to relay patient needs and concerns.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Culinary Specialist
Main Event
03.2022 - 05.2022
- Assisted in menu planning and recipe development to enhance culinary offerings.
- Conducted food preparation tasks while adhering to safety and sanitation standards.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Collaborated with kitchen staff to ensure timely service during high-volume periods.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
Restaurant Hostess
Mori Japanese Resturant
12.2021 - 03.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Collaborated with servers to coordinate dining experiences and maintain service standards.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Monitored dining area for cleanliness and addressed any guest concerns proactively.
- Developed strong knowledge of menu items to provide accurate information to guests.
- Supported event coordination by managing group bookings and special requests effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
To Go Specialist
Mori Japanese Restaurant
12.2021 - 03.2022
- Prepared and packaged to-go orders efficiently, ensuring accuracy and quality.
- Assisted customers with menu selections and special requests, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely order fulfillment and service consistency.
- Maintained cleanliness and organization of to-go area, adhering to health and safety standards.
- Processed customer transactions accurately using point-of-sale systems for efficient service.
- Trained new team members on procedures for handling takeout orders effectively.
- Developed strategies to streamline packaging processes, reducing order preparation time.
- Implemented feedback mechanisms to improve customer satisfaction with to-go services.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Animal Caretaker
Lathen Farms
07.2020 - 10.2020
- Provided daily care for various farm animals, ensuring health and welfare standards were met.
- Monitored animal behavior and health, identifying signs of distress or illness early on.
- Maintained cleanliness of animal enclosures, promoting hygiene and overall farm safety.
Umpire
Boys and Girls Club
09.2016 - 10.2019
- Enforced game rules to ensure fair play and sportsmanship among participants.
- Collaborated with coaches and staff to address player concerns and enhance game experience.
Score Keeper
Boys and Girls Club
09.2016 - 10.2019
- Recorded game scores accurately during events, ensuring integrity and reliability of data.
- Collaborated with officials to clarify points that were being made.
Education
High School Diploma -
Mid Valley Academy
McAllen, TX06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Client service
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Strategic planning
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Reading comprehension skills
- Contact follow-up
- Service oriented
- Calm demeanor
Certification
- Certified JavaScript Developer, 2019
- AWS Certified Solutions Architect, 2020
Languages
English (Fluent)
Spanish (Intermediate)
Interests
Hiking, Photography, Traveling
Brianna X Yvonne Cosmetics
I opened up my own custom make up brand a few years back and i do everything myself! I make my own make up products and package them myself while maintaining a clean environment. I also do my own marketing!
Timeline
Customer Service Representative
Ubiquity Global Services
02.2025 - 11.2025
Culinary Specialist
Main Event
03.2022 - 05.2022
Restaurant Hostess
Mori Japanese Resturant
12.2021 - 03.2022
To Go Specialist
Mori Japanese Restaurant
12.2021 - 03.2022
Animal Caretaker
Lathen Farms
07.2020 - 10.2020
Umpire
Boys and Girls Club
09.2016 - 10.2019
Score Keeper
Boys and Girls Club
09.2016 - 10.2019
Sales Associate
Rodriguez Flower Shop
House Keeper
South West Construction
High School Diploma -
Mid Valley Academy