Brianna Sanchez
Fresno,US
Summary
- A dedicated professional with a diverse background in customer service and medical office administration, demonstrating strong skills in cash handling, scheduling, and communication. With four years of experience, I excel in enhancing operational efficiency and ensuring high customer satisfaction. Passionate about delivering exceptional service, and committed to fostering a welcoming and efficient environment for all clients and patients.
- A dedicated professional with a diverse background in customer service and medical office administration, demonstrating strong skills in cash handling, scheduling, and communication. With four years of experience, I excel in enhancing operational efficiency and ensuring high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Therpapist Receptionists
Jessica Criner
Fresno, California
05.2025 - 08.2025
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Ensured that all necessary forms were completed accurately before submitting them for processing.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Developed and maintained a filing system for essential documents, improving office organization.
Front End Cashier
Hobby Lobby
Fresno, California
11.2024 - 01.2025
- Provided exceptional customer service as a Front End Cashier at Hobby Lobby, ensuring smooth transactions, and fostering a welcoming atmosphere for shoppers.
- Maintained accurate cash handling and precise inventory management, contributing to streamlined operations, and reducing discrepancies in daily reconciliations.
- Worked cohesively with team members to manage high-volume customer flow, particularly during peak holiday seasons, enhancing overall store efficiency.
- Assisted customers with product inquiries and store policies, resolving issues promptly to ensure high customer satisfaction and loyalty.
- Provided exceptional customer service as a Front End Cashier at Hobby Lobby, ensuring smooth transactions and fostering a welcoming atmosphere for shoppers.
- Processed customer payments using cash, debit cards, credit cards, gift certificates, and vouchers.
- Organized shopping carts for customers after their purchases had been completed.
- Provided accurate change to customers when making transactions.
Medical Office Administration
Chestnut Medical Group
Fresno, California
02.2023 - 03.2023
- Managed scheduling and appointments, enhancing efficiency and patient satisfaction.
- Handled accounts receivable and payable, ensuring accurate financial tracking.
- Maintained electronic medical records, improving accessibility, and data accuracy.
- Organized filing systems, streamlining records management processes.
- Streamlined appointment scheduling and electronic medical records management, enhancing operational efficiency and patient data accuracy for Chestnut Medical Group.
- Managed accounts receivable and payable precisely, ensuring timely transactions, and maintaining financial integrity within the medical office administration role.
- Implemented an improved filing system, reducing document retrieval time, and optimizing records management processes for enhanced productivity.
- Implemented an improved filing system, reducing document retrieval time, and optimizing records management processes for enhanced productivity.
- Implemented an improved filing system, reducing document retrieval time and optimizing records management processes for enhanced productivity.
Drive thru Cashier
Taco Bell
Fresno, US
10.2021 - 11.2021
- Efficiently processed transactions, ensuring accuracy and speed in a high-volume drive-thru setting.
- Enhanced customer satisfaction by maintaining a clean and organized work environment.
- I communicated effectively with team members to streamline operations and resolve issues quickly.
- Optimized drive-thru operations, enhancing customer satisfaction, and reducing wait times.
- Implemented efficient cash-handling procedures, minimizing errors.
- Meticulously maintained cleanliness standards, ensuring a hygienic environment.
- I effectively work with team members to streamline operations and resolve issues promptly.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Assisted with the maintenance of store cleanliness, including sweeping floors, and wiping down counters.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Assisted with the maintenance of store cleanliness, including sweeping floors and wiping down counters..,
Education
Associate in Science Degree - Medical Office Administration
San Joaquin Valley College
Fresno, CA04.2023
Skills
- Decision making
- Responsibility
- Independent work
- Clinic scheduling
- Professional communication
- Active listening
- Appointment scheduling
- Office procedures
- Vital signs
- HIPAA
- Cpr
- Front office
- Customer service
- Cash handling
- Sanitation
- Cash handling procedures
- Electronic records management
- Office organization
- Time management
- Attention to detail
- Supply restocking
- Motivation and initiative
Certification
- HIPAA Certification, 03/01/23
- Adult and Infant CPR, 03/01/23
- Medical Office Assistant, 03/01/23
Personal Information
- Date of Birth: 12/18/00
- Nationality: Mexican
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Therpapist Receptionists
Jessica Criner
05.2025 - 08.2025
Front End Cashier
Hobby Lobby
11.2024 - 01.2025
Medical Office Administration
Chestnut Medical Group
02.2023 - 03.2023
Drive thru Cashier
Taco Bell
10.2021 - 11.2021
Associate in Science Degree - Medical Office Administration
San Joaquin Valley College
Similar Profiles
Danielle SheeterDanielle Sheeter
Secretary/ LSP at Jessica Henson Agency With AllstateSecretary/ LSP at Jessica Henson Agency With Allstate
Riley CovingtonRiley Covington
Private Nanny at Jessica BuccheriPrivate Nanny at Jessica Buccheri
Ryleigh LivesayRyleigh Livesay
Babysitter at Jessica WyattBabysitter at Jessica Wyatt
Daniel LopezDaniel Lopez
Babysitter at ParentsBabysitter at Parents
REBECCA GEORGEREBECCA GEORGE
Direct Care/ Mental Health Rehab Specialist at Fresh Start Youth Services Inc (Mollie’s House)Direct Care/ Mental Health Rehab Specialist at Fresh Start Youth Services Inc (Mollie’s House)