Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Sandoval

Hammond,LA

Summary

Proven leader in hospitality management, adept at elevating guest experiences and streamlining operations for Comfort Inn & Suites and WeStay Suites. Excelled in customer service and front office management, significantly boosting customer satisfaction. Skilled in cash handling and fostering team environments, consistently achieving and surpassing performance goals.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Comfort Inn & Suites
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Hotel Manager

WeStay Suites
08.2020 - 05.2023
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Oversaw day-to-day operations of 60-room hotel with staff of 15 employees.

Assistant Manager

SUBWAY®Restaurants
05.2018 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Covington High School
Covington, LA
05.2020

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Front Office Management
  • Multi-Line Telephone Systems

Timeline

Front Desk Receptionist

Comfort Inn & Suites
05.2023 - Current

Hotel Manager

WeStay Suites
08.2020 - 05.2023

Assistant Manager

SUBWAY®Restaurants
05.2018 - 08.2020

High School Diploma -

Covington High School

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Brianna Sandoval