Brianna Santillana
Ukiah,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Ukiah Unified School District
Ukiah, CA
11.2023 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Supervised small groups of students during instruction time.
- Helped implement behavior management strategies for individual students.
- Ensured that all safety regulations were followed in the classroom environment.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Supplied one-on-one attention to each student during group activities.
- Assisted children at stations during small-group learning periods.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supervised students during non-instructional times, including lunch and recess.
- Facilitated small group learning sessions to reinforce lesson objectives.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Implemented behavior management plans to maintain a positive learning environment.
- Contributed to a safe and inclusive learning environment for all students.
- Supported classroom teacher with daily instruction and management of student activities.
- Prepared classroom materials and educational resources for daily lessons.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Planned and supervised games and other recreational activities for students.
- Instructed students on usage and care of equipment to prevent injuries.
- Distributed pencils, paper, textbooks and workbooks to students.
Cashier
Extreme Food and Beverage
Ukiah, CA
06.2017 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
South Valley High School
429 S Dora St Ukiah Ca 9548206-2018
Skills
- Arts and crafts
- Small Group Instruction
- Crisis Intervention
- Teacher Support
- Educational assistance
- Classroom support
- Activity Oversight
- Social support
- Classroom Organization
- Student Health and Safety
- Small Group and Individual Assistance
- Conflict resolution techniques
- Emotional Support
- Behavior Modification
- Calm and Patient Demeanor
- Safety understanding
- Social integration
- Student Supervision
- Guest Services
- Customer Service
- Cash Handling
- Merchandise Restocking
- Drawer management
- Product Recommendations
- Customer Satisfaction
- POS System Operation
- Calm Demeanor
- Refund handling
- Positive and professional
- Cash handling expertise
References
References available upon request.
Timeline
Paraprofessional
Ukiah Unified School District
11.2023 - Current
Cashier
Extreme Food and Beverage
06.2017 - Current
High School Diploma -
South Valley High School
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