Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Saunders

Jacksonville,FL

Summary

Customer service specialist with more than 5 years of experience. Currently seeking an opportunity to leverage knowledge to increase a company's customers satisfaction and empower people through quality care and service.

Overview

7
7
years of professional experience

Work History

Uber Driver

Uber
12.2022 - Current
  • Transported over 35 patrons and deliveries daily to designated location in a safe and timely manner while maintaining a customer satisfaction rating of 95%
  • Efficiently communicated with restaurant staff and customers to ensure orders and packages were correct
  • Maintained a 4.8 rider rating by offering a neat, safe, and organized vehicle establishing a welcoming space for riders.

Home Health Aide

Nurturer by Nature
12.2020 - 12.2022
  • Assisted patients with daily activities such as grooming, cooking 3 meals daily and provided snacks along with facilitated feeding, administering medications and grocery shopping often times spending 12 hours with patients daily
  • Coordinated doctor visits and reported any health updates to patients' family
  • Developed nutrition and care plans for patients to enhance daily life and overall well-being following doctor recommendations
  • Maintained a clean environment for patients to thrive including cleaning floors, washing dishes, changing soiled linens clothes, and laundry daily
  • Adapted methods to safely transfer in and out of bed, shower, and car with a 0% fall rate

Server/ Hostess

Longhorn Steak House
09.2017 - 05.2021
  • Gained time management skills through working in a fast-paced environment
  • Served and built rapport with over 200 guests daily
  • Memorized over 50 menu items including food and beverages including different wine, beer and cocktail pairing to make personalized recommendations to customers increasing sales revenue by roughly 5,000 dollars daily
  • Warmly greeted and escorted guests to their assigned tables while executing core company values
  • Reduced customer complaints 15% by communicating with guests on appropriate wait times for meals and table seating
  • Managed phone lines accepting over 30 calls per shift for food orders and reservations

Education

Associates in Arts -

Florida State College At Jacksonville
Jacksonville, FL
05.2019

Skills

  • Conflict resolution
  • Communication
  • Drive and Initiative
  • Creative thinking
  • Flexibility and adaptability
  • Teamwork and Collaboration
  • Attention to detail

Timeline

Uber Driver

Uber
12.2022 - Current

Home Health Aide

Nurturer by Nature
12.2020 - 12.2022

Server/ Hostess

Longhorn Steak House
09.2017 - 05.2021

Associates in Arts -

Florida State College At Jacksonville

Similar Profiles

CREATE PROFILE
Brianna Saunders