Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Savage

Dallas,TX

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

4
4
years of professional experience

Work History

Front Desk Assistant

MADISON CACHE MEDSPA
09.2022 - Current
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.

SUPERVISOR

ROSS
07.2020 - 08.2022
  • Responsible for organizing workflow and ensuring that employees understand their duties or delegated tasks
  • Assist with the full onboarding process of newly hired employees by initiating pre-employment checks, drug screening, and first day orientation to acquaint them with company's policy and procedures
  • Monitoring employee productivity and providing constructive feedback and coaching as well as hire and train new employees
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises organize workflow
  • Count, organize, and balance cash drawer; fill out the cashier slip; and make deposits
  • Develop and implement new targeted hiring policies and outreach recruitment programs, diversifying workplace environment.

Education

Diploma -

Skyline high school
Dallas Tx
06.2020

Skills

  • Customer service
  • Product knowledge
  • Time management
  • Hospitality services
  • Problem-solving skills
  • Excellent Communication
  • Scheduling appointments
  • Time Management
  • Cash Handling
  • Maintaining cleanliness
  • Administrative Skills
  • Attention to Detail
  • Multitasking and Organization
  • Initiative and Proactivity

  • Appointment Setting

Timeline

Front Desk Assistant

MADISON CACHE MEDSPA
09.2022 - Current

SUPERVISOR

ROSS
07.2020 - 08.2022

Diploma -

Skyline high school

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Brianna Savage