BRIANNA SCHAUF

• Set and implement strategic goals and initiatives to align company with mission, values, and vision.
• Acquire in-depth insight into consumer behavior and real-time purchasing patterns in a high-traffic retail environment, observing the immediate effects of marketing tactics and promotional strategies on consumer decision.
• Analyze data from financial reports to identify areas of improvement in business operations.
• Design and implement visually compelling product displays that enhanced brand presence, optimized customer flow, and increased product visibility, contributing to improved sales performance.
• Engage with customers to gather feedback, strengthen brand loyalty, and identify opportunities for in-store promotions or service enhancements.

· Implemented successful client acquisition and retention strategies to drive business growth.

· Designed and implemented diverse marketing campaigns, including social media, email outreach, and promotions, achieving a 10% growth in the client base.

· Played a vital role in the day-to-day management of a small business, assisting in various operational and administrative tasks.

· Collaborated with management team to develop and implement strategies for business growth and improved efficiency.

· Utilized persuasive communication skills to convert leads resulting in an increase of six new members into Amped Up class enrollment.

· Developed visually appealing and informative content to promote fitness tips, service benefits, and client success stories, enhancing brand awareness and audience connection.

· Responded to phone and online customer service requests within designated turnaround time resulting in improved customer satisfaction ratings.

· Maintained a high level of product knowledge to provide effective assistance.

· Delivered high level of customer service to patrons using active listening and engagement skills.

· Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

· Provided stellar customer service to 100+ guests daily.