Brianna Schlattman
Vallejo,CA
Summary
Dependable worker with 8+ years of customer service experience. Optimistic for opportunities to learn new skills and grow within the workplace. Personable, organized, and determined to communicate effectively with other team members and customers.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Sauced Bbq & Spirits
Walnut Creek, CA
06.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Extremely knowledgeable of menu items for suggestive up selling.
Server/Bartender
Mexquite
Folsom, CA
07.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Claim Jumper
Sacramento , CA
07.2018 - 09.2019
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Compadres
Napa, CA
07.2016 - 07.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Asked customers for feedback, solved problems, provided additional items and consistently checked in throughout meal.
- Answered customers' questions, recommended items and recorded order information.
Barista
The Coffee Curb
Vallejo, CA
07.2014 - 07.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Child Development
California State University
Sacramento, CA05.2021
Associate of Arts - Liberal Arts And General Studies
Solano Community College
Fairfield, CA05.2018
Skills
- Ability to Multitask
- Leadership and Teamwork
- Conflict Resolution
- Technological Skills
- Decision Making
- Time Management
- Verbal and Written Communication
- Relationship Building
- Detail-Oriented
Timeline
Server/Bartender
Sauced Bbq & Spirits
06.2020 - Current
Server/Bartender
Mexquite
07.2019 - 03.2020
Server
Claim Jumper
07.2018 - 09.2019
Server
Compadres
07.2016 - 07.2018
Barista
The Coffee Curb
07.2014 - 07.2017
Bachelor of Arts - Child Development
California State University
Associate of Arts - Liberal Arts And General Studies
Solano Community College