Brianna Schroeder

● Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build bonds and retention

● Protected guest valuables with main safe or in individual boxes to maximize security.

● Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

● Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

● Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

● Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

● Rotated merchandise and displays to feature new products and promotions.

● Completed all point of sale opening and closing procedures, including counting contents of cash register.

● Supervised guests at front counter, answering questions regarding products.

● Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

● Generated repeat business by delivering exceptional customer service and positive engagement.

● Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

● Managed aesthetically pleasing displays to showcase company products and increase sales. Inspected merchandise for quality and arranged proper display location on floor.

● Updated pricing and signage to complete product displays and educate customers.

● Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.

● Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.

● Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

● Designed specialty desserts and cakes for custom events including birthdays and graduations.

● Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.

● Complied with all health and safety codes.

● Iced and airbrushed cakes and other pastries for customized orders.

• Worked with customers to define cake vision based on color, theme, size and price.
• Prepared special creams and frostings for cakes and other dessert specialties.

● Appropriately washed chemically restructured hair to avoid damage and improve texture.

● Communicated with hairdressers to address customer issues and appointment conflicts.

● Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection. ● Prepared salon clients for specialized scalp treatments and conditioning.

● Kept utensils properly washed and disinfected to meet hygienic standards.

● Maintained professional and friendly demeanor to greet clients for customer satisfaction.

● Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment, and sweeping floors.

• Created memorable customer experiences by including special services such as head and neck massages during appointments.
• Helped prepare clients for hair service.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Studied advanced techniques to develop proficiency and better serve customers.