Brianna Schroeder

-Responsible for leading store operations, developing partners, and delivering the Starbucks experience to all customers and partners.

-Oversaw daily operations, such as store cleanliness, inventory accuracy, scheduling and more.

-Ensured consistent quality and modeled exceptional customer connection and service.

-Fostered an inclusive and positive workplace.

• Greet customers, take orders, create quality beverages and service. As a trainer I ensure that the newly hired employees are well equipped with the knowledge they need to properly make drinks, take orders, and create the best connections with customers.

• Loading, transporting and delivering items to clients in a safe, timely manner. Review orders before and after delivery to ensure orders are complete, the charges are correct, and customers are satisfied.

• Trained and mentored new servers in menu knowledge and customer service standards.
• Provided exceptional customer service, ensuring a positive dining experience for guests.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
• Managed multiple tables efficiently, delivering timely food and beverage orders.