Operational excellence professional with extensive experience in optimizing processes and fostering continuous improvement. Received various recognitions, including the Consumer Banking Excellence Award and Enterprise Marketing Driving our Business Award.
Overview
7
7
years of professional experience
Work History
PRINCIPAL OPERATIONAL EXCELLENCE
Discover Financial Services
09.2023 - Current
Led three cross-functional working groups simultaneously to ensure alignment and execution of tasks
Broke down barriers to further embed compliance requirements into the teams way of working
Developed and executed an improved compliance management system in partnership with key stakeholders and senior leadership
Identified gaps and opportunities for all internal procedures, controls and processes and drove execution of documentation creation
Managed the requirements and execution for four departments Business Continuity Plan
Enhanced communication and education through strategic channels and forums
LEAD CREATIVE COMMUNICATIONS | CHIEF OF STAFF
Discover Financial Services
05.2022 - 09.2023
Partnered with senior leadership to accumulate and disseminate best practices regarding process improvements within and outside of our organization
Optimized processes to improve quality, velocity, and scalability of marketing and creative assets
Identified and implemented control improvements and process efficiencies
Supported workflow management from creative development, reviews and trafficking
SR BRAND & ADVERTISING SPECIALIST | CHIEF OF STAFF
Discover Financial Services
11.2020 - 05.2022
Managed creative campaign delivery for mass communications, including Digital Display, OLV, and Audio that includes high impact home page take-overs
Developed communications plans for new updates, including ideation around brand successes, learnings, stock imagery and new opportunities
Maintained constructive client and vendor relationships
Drove monthly scorecard reviews, board material organization and Risk related items
MARKETING ASSISTANT | CAMPAIGN MANAGER
Brookfield Properties
05.2018 - 11.2020
Managed end-to-end customer-facing marketing campaigns designed to increase shopper awareness, engagement, and sales
Lead cross functional campaign status meetings, including sourcing input from channel leads
Increased social following by 103% on Instagram YOY while also increasing engagement by 13%
Outlined strategic influencer marketing programs with localized efforts across 7 properties generating over 18 million impressions
Education
Bachelor of Arts Fashion - Business
Columbia College Chicago
Chicago, IL
05.2017
Timeline
PRINCIPAL OPERATIONAL EXCELLENCE
Discover Financial Services
09.2023 - Current
LEAD CREATIVE COMMUNICATIONS | CHIEF OF STAFF
Discover Financial Services
05.2022 - 09.2023
SR BRAND & ADVERTISING SPECIALIST | CHIEF OF STAFF
Senior Manager Operational Excellence & Process Excellence at Almosafer, SeeraSenior Manager Operational Excellence & Process Excellence at Almosafer, Seera
Operational Excellence Manager - Product Cybersecurity Center of Excellence at Eaton India Innovation CenterOperational Excellence Manager - Product Cybersecurity Center of Excellence at Eaton India Innovation Center
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC