Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Schwab

Jacksonville,FL

Summary

Dedicated professional with a successful track record in fast-paced settings. Expertise in completing various clerical tasks and offering staff support. Demonstrated ability to work well with teams and thrive in environments with minimal supervision.

Overview

16
16
years of professional experience

Work History

Sales Associate

Uniform Destination
Jacksonville, FL
09.2024 - 10.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.

Delivery Driver

DoorDash
Jacksonville, FL
04.2020 - 12.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered orders to customer doorsteps and business offices.
  • Managed as many as 4 customer's delivery orders at once.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Manager

Hardees
Sioux Falls, SD
06.2016 - 02.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed over 50 customer calls per day.

Manager

Navy Exchange
Jacksonville, FL
09.2014 - 02.2016
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Proudly served more than 100 military members every day.

Crew Trainer/Manager in Training

Hardees
Charlottesville, VA
11.2012 - 06.2014
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed over 50 customer calls per day.

Sales Associate

Pets Unlimited
Mineral, VA
04.2009 - 05.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Managed over 50 customer calls per week.

Education

Associate - Health Sciences

American Military University
Charles Town, WV
12.2022

High School Diploma -

Louisa Co. High School
Louisa, VA
05.2011

Skills

  • Time management
  • Customer Engagement
  • Detail-Oriented Approach
  • Quality Assurance Checks
  • Issue Resolution Investigation
  • Staff Roster Management
  • Policy Implementation
  • Currency Handling Expertise
  • Task prioritization
  • Quality assurance
  • Problem-solving abilities
  • Inventory control
  • Scheduling coordination
  • Record maintenance
  • Guest Relations
  • Merchandising knowledge
  • Merchandise Display
  • Fitting room maintenance

References

References available upon request.

Timeline

Sales Associate

Uniform Destination
09.2024 - 10.2024

Delivery Driver

DoorDash
04.2020 - 12.2021

Manager

Hardees
06.2016 - 02.2019

Manager

Navy Exchange
09.2014 - 02.2016

Crew Trainer/Manager in Training

Hardees
11.2012 - 06.2014

Sales Associate

Pets Unlimited
04.2009 - 05.2011

Associate - Health Sciences

American Military University

High School Diploma -

Louisa Co. High School

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