Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Brianna Scott

Columbus,Ohio

Summary

Experienced in customer service with a diverse background in wireless sales and technical problem-solving. Proficient in handling customer inquiries, troubleshooting issues, and providing effective solutions. Demonstrated ability to communicate clearly and professionally, ensuring customer satisfaction. Skilled in working under pressure and maintaining a positive attitude in a fast-paced call center environment

Overview

9
9
years of professional experience

Work History

Electrician

Dematic
Atlanta, GA
07.2020 - 08.2023
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Installed conduit for new wiring systems in commercial buildings.
  • Constructed control panels from blueprints or schematic drawings.

Store Manager

Sprint
Charlotte, NC
04.2019 - 07.2020
  • Assessed operational efficiency of the store's departments.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.

Customer Service Representative

Verizon
Charlotte, NC
08.2018 - 04.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Wireless Sales Associate

Sprint
Charlotte, NC
10.2016 - 08.2018
  • Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
  • Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
  • Used on-site computer systems to access figures and documentation associated with available service plans.

Customer Service Representative

IBEX Global
Beckley, West Virginia
01.2015 - 10.2016
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

High School Diploma -

Woodrow Wilson High School
Beckley, WV
08-2014

Bachelor of Science - Computer Science, Minor in Literature

Louisiana State University At Alexandria
Alexandria, LA

Skills

  • Troubleshooting
  • Customer Service
  • Technical Support
  • HTML and CSS
  • New Construction
  • Safety procedures and regulations
  • Cable and wiring specialist
  • Excellent written and verbal communication skills
  • Commercial and industrial electrician
  • Wiring Termination Requirements
  • Data Entry
  • Strong research skills
  • Creative Writing

Affiliations

  • Writer/Author
  • ESL teacher
  • Explorer

Languages

English
Native/ Bilingual

Accomplishments

  • Promoted to manager for excellent sales performance
  • School Dean's list for Spring 2023 and Spring 2024
  • Published memoir sold in 6 different countries and made it to Amazon's #1 new release list.

Timeline

Electrician

Dematic
07.2020 - 08.2023

Store Manager

Sprint
04.2019 - 07.2020

Customer Service Representative

Verizon
08.2018 - 04.2019

Wireless Sales Associate

Sprint
10.2016 - 08.2018

Customer Service Representative

IBEX Global
01.2015 - 10.2016

High School Diploma -

Woodrow Wilson High School

Bachelor of Science - Computer Science, Minor in Literature

Louisiana State University At Alexandria

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Brianna Scott