Brianna Scott
Amarillo ,TX
Summary
Dedicated healthcare professional with a strong foundation in healthcare administration, offering [X] years of experience in patient care coordination, regulatory compliance, and operational efficiency. Adept at supporting interdisciplinary teams, streamlining processes, and fostering positive patient and family experiences. Actively seeking opportunities to expand knowledge in therapy to support clients' needs better and integrate clinical perspectives into administrative work. Driven by a passion for continuous learning and a commitment to improving both patient care and organizational outcomes.
Overview
7
7
years of professional experience
Work History
Registration Assistant
Ensemble Partners
07.2024 - Current
- Participated in training sessions for new employees, helping them quickly acclimate to the organization''s policies and procedures.
- Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system.
- Streamlined interdepartmental communications by facilitating regular meetings between registration assistants and other relevant teams within the organization.
- Enhanced patient trust through diligent verification of personal information at each point of contact.
- Demonstrated flexibility in adapting to changes in procedures or work assignments, contributing to the overall efficiency of the registration process.
- Provided guidance on insurance coverage options for patients, resulting in increased awareness of available benefits.
- Resolved any discrepancies or errors found during audits of patient files, ensuring consistency across all records within the department.
- Facilitated efficient communication among staff members, leading to better patient care and experience overall.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Currently certified to use the software EPIC
- Welcomed as many as 180 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Enhanced customer satisfaction through prompt and accurate assistance during registration.
- Licensed in CRCR
- Verifies insurances through phone and EPIC
- Inserts Texas SSA and Worker Comp into EPIC system for patients
- Answers phones
Healthcare Administration Internship
Hereford Medical Regional Center
07.2022 - 10.2022
- Learned about policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Gained knowledge about routines facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Reviewed and evaluated 30 clients per day test results to suggest care and treatment options with Hereford Medical Regional staff.
- Successfully negotiated 20 client contract renewals to create increased revenue.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Received knowledge on active listening, interpersonal and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services. Well informed on patient charts to better understand health histories, diagnoses and treatments.
- Direct day-to-day administrative and operational functions for bed facility, providing guidance and leadership to over employees across departments. Acquired information on support of patient admissions, discharges and transfers to promote team productivity.
- Received understanding of evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Provided comprehensive customer service to drive client satisfaction.
- Monitored customer feedback and identified areas of improvement.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Updated Job Descriptions for each Department.
- Maintained personnel records and updated internal databases to support document management.
- Created organized filing system to manage department documents.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Personal Trainer
Hereford Wellness Center
11.2018 - 03.2020
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Taught health education classes for community workers and members of public.
- Conducted health screenings and assessments to evaluate community health needs.
- Collaborated with other health professionals to provide comprehensive health education services.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency.
- Promoted a safe and inclusive environment for club clients and members.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Worked with Handicapped and Elderly individuals. Including Young children.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Master of Science - Healthcare Administration
Texas Tech University Health Sciences Center
Remote03.2025
Bachelor of Science - Nursing in Healthcare Sciences Minor Management
West Texas A&M University
Canyon, TX05.2023
No Degree - Prerequisite
Amarillo College -Hereford Campus
Hereford Texas 05.2021
High School Diploma -
Hereford High School
Hereford Texas 05.2013
Master of Arts - Marriage And Family Therapy
Houston Christian University
Houston, TXSkills
- Healthcare laws and regulations
- Healthcare policies
- Administration and management skills
- Electronic records
- Medical claims
- Healthcare financial courses
- Organizational skills
- Medical insurance knowledge
- Knowledge of medical insurance terminology
- Medical terminology
- Registration and scheduling
- Detail-oriented
- Reliability and dedication
- Resolving problems
- Working with children of all ages
- Knowledge of therapeutic techniques
- Self-care strategies
- Suicide prevention
Timeline
Registration Assistant
Ensemble Partners
07.2024 - Current
Healthcare Administration Internship
Hereford Medical Regional Center
07.2022 - 10.2022
Personal Trainer
Hereford Wellness Center
11.2018 - 03.2020
Master of Science - Healthcare Administration
Texas Tech University Health Sciences Center
Bachelor of Science - Nursing in Healthcare Sciences Minor Management
West Texas A&M University
No Degree - Prerequisite
Amarillo College -Hereford Campus
High School Diploma -
Hereford High School
Master of Arts - Marriage And Family Therapy
Houston Christian University
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