Brianna Shaffer
Glen Burnie,MD
Summary
Motivated business owner bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting team members.
Overview
8
8
years of professional experience
Work History
Business Owner
Self-employed
12.2020 - Current
- Handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, and accounting functions.
- Organized and attended special events to showcase and photograph products to attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with a marketing team to create online advertisements to bring in new customers.
- Promoted business via social media and local areas to generate leads and maximize brand identity.
- Researched trends to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interviewed and hired brand ambassadors to assist with marketing.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Utilized software to automate customer communication and order fulfillment.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Monitored trends in online retail to identify new opportunities for growth.
Leasing Agent
Beech Grove Apartments
01.2018 - 05.2019
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Used Yardi to keep record of financial transactions and rental applications.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Kept meticulous records of correspondence between management and tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and on-site associates.
Server
Twin Peaks Restaurants
08.2015 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
University of Indianapolis
Indianapolis, INIndiana University Purdue University
Indianapolis, INIvy Tech Community College of Indiana
Indianapolis, INDiagnostic Medical Sonography
Howard Community College
Columbia, MD2025
High School Diploma -
Center Grove High School
Greenwood05.2014
Skills
- Strategic Planning
- Customer Service
- Financial Management
- Entrepreneurial Personality
- Strategic Decision-Making
- Trends Analysis
- Driven and Determined
- Attention to Detail
- Professional Networking
- Business Marketing
Websites
Timeline
Business Owner
Self-employed
12.2020 - Current
Leasing Agent
Beech Grove Apartments
01.2018 - 05.2019
Server
Twin Peaks Restaurants
08.2015 - 03.2018
University of Indianapolis
Indiana University Purdue University
Ivy Tech Community College of Indiana
Diagnostic Medical Sonography
Howard Community College
High School Diploma -
Center Grove High School
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