Brianna Shipley
Taylor,MI
Summary
Experienced and certified Pharmacy Technician with over 7 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Walmart Pharmacy
9555 Telehgraph Rd. Taylor, MI. 48180
09.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
Certified Pharmacy Technician
Walgreens
9100 Telegraph Rd. Taylor, MI 48180
04.2010 - 09.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
Education
High School Diploma -
Asher School
14101 Leroy St. Southgate, MI. 4819506.2015
Skills
- Pharmaceutical Sales and Services
- Manual and Automated Medication Dispensing
- Patient Education
- Ordering and Stocking Medications
- Advanced Math Skills
- Problem-Solving Skills
- Updating Medication Histories
- Medicare and Medicaid Processes
- Patient Confidentiality
- FDA and HIPAA Compliance
- Payment Processing
- Cash Register Operation
- Resolving Customer Issues
- Typing Medication Labels
- Receiving Incoming Supplies
- High-Volume Environments
- HIPAA
- Prescription Preparation
- Storage Maintenance and Security
- Answering Customer Questions
Timeline
Pharmacy Technician
Walmart Pharmacy
09.2017 - Current
Certified Pharmacy Technician
Walgreens
04.2010 - 09.2017
High School Diploma -
Asher School