Summary
Work History
Skills
Overview
Education
Languages
Timeline
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Brianna Shores

Brianna Shores

Escalation Representative
Geneseo,IL

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Work History

Escalation Representative

Group O
07.2022 - Current
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Professionally handled over 50 customer inquiries per day.
  • Updated account information to maintain customer records.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Accounting Manager

Branchfield Casting, Inc. Galva
12.2017 - 07.2019
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Reduced accounts receivable by 35%.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Managed monthly balance sheet statements.
  • Created and maintained financial databases for data entry, tracking and reporting.

Store Manager

J1L Petroleum
02.2016 - 10.2018
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Skills

  • Financial Management
  • Account Reconciliation
  • Data Entry
  • Digital Filing
  • Statement Reviews
  • Documentation
  • Bank Deposit Procedures
  • Entry Recording
  • Staff Management
  • Opening and Closing Procedures
  • Microsoft Office
  • Preventive Maintenance

Overview

7
7
years of professional experience

Education

High School Diploma -

ROWVA High School
Oneida, IL
05.2014

Languages

  • English

Timeline

Escalation Representative

Group O
07.2022 - Current

Accounting Manager

Branchfield Casting, Inc. Galva
12.2017 - 07.2019

Store Manager

J1L Petroleum
02.2016 - 10.2018

High School Diploma -

ROWVA High School

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Brianna ShoresEscalation Representative