Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA SIMONS

Bowling Green,MO

Summary

Dynamic professional with extensive experience in customer service and office support, most recently served as an IAC for the State of Missouri. I possess strong communication and interpersonal skills, which enable me to engage effectively with customers and team members alike. My background includes managing administrative tasks, appointment scheduling, and maintaining accurate records, all of which are crucial for a Receptionist role. I am proficient in Microsoft Office and have a solid understanding of CRM systems, ensuring efficient office communications and customer interactions. My ability to multitask and prioritize responsibilities has been honed through various roles, including as an Office Support Assistant, where I successfully managed correspondence and documentation. I am eager to leverage my skills in a supportive role within the insurance industry, contributing to a positive and productive workplace.

Overview

6
6
years of professional experience

Work History

IAC

IAC, State of Missouri
01.2024 - 07.2025
  • Dynamic professional with extensive experience in customer service and office support, currently serving as an IAC for the State of Missouri. Proficient in managing tasks with precision and efficiency, developed through roles that demanded strong communication and multitasking abilities.
  • Greeted and assisted customers, ensuring a welcoming environment and addressing inquiries promptly.
  • Organized and managed appointment scheduling to optimize office operations and improve customer service.
  • Maintained accurate customer records and data management practices to support effective communication and follow-up.

Office Support Assistant

State of Missouri
11.2022 - 01.2024
  • As an Office Support Assistant at the State of Missouri, I provided vital support across departments by managing correspondence, organizing files, and preparing reports. My role required strong communication and multitasking skills to meet deadlines effectively.
  • Greeted visitors and answered phone calls, directing inquiries to the appropriate personnel.
  • Scheduled appointments and managed office communications to ensure smooth operations.
  • Maintained accurate customer records and assisted in addressing inquiries about services.
  • Streamlined filing systems for improved access to important documents.

Supervisor

Walmart
08.2019 - 10.2020
  • Supervised daily operations at Walmart, focusing on delivering top-notch customer service and maintaining high store standards. Led a team of associates, emphasizing effective communication and motivation to enhance performance.
  • Streamlined onboarding by implementing effective training programs for new hires.
  • Analyzed sales performance and created strategies to consistently meet targets.
  • Cultivated a supportive work environment to promote teamwork and collaboration.

Education

BS - Elementary Education

Culver Stockton College
Canton, MO
05.2018

Skills

  • CRM Systems - Expert
  • Basic Computer Skills - Expert
  • Sales Conversations - Expert
  • Task Management - Expert
  • Office Support - Expert
  • Interpersonal Skills - Expert
  • Multitasking Abilities - Expert
  • Microsoft Office - Expert
  • Communication Skills - Expert
  • Customer Service - Expert

Timeline

IAC

IAC, State of Missouri
01.2024 - 07.2025

Office Support Assistant

State of Missouri
11.2022 - 01.2024

Supervisor

Walmart
08.2019 - 10.2020

BS - Elementary Education

Culver Stockton College