Brianna Skinner
Manteno,IL
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Customer-focused professional with successful 3-year career in Food & Beverage sector.
Overview
3
3
years of professional experience
2
2
Certification
4
4
years of post-secondary education
Work History
Intern
Olivet Nazarene University
10.2023 - Current
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Supported with creating project marketing materials to promote services.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Performed administrative duties and staff support tasks.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Planned, prepared and participated in weekly meetings and events.
- Took meeting notes and compiled paperwork to support department.
- Conducted extensive research for startup company projects.
Sales Associate, Delivery Driver, Cook, & Cashier
Memo & Alma Food Inc.
01.2021 - Current
- Seasonal Work/Limited Hours due to being a full time college student.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Worked flexible schedule during and extra shifts to meet business needs. (Mainly During the Summer)
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
Small Business Owner
Myself (Honey Bee Jewels)
12.2020 - Current
- Started my own jewelry business named Honey Bee Jewels during my sophomore year of high-school. Started off as a hobby and more recently started to grow into something larger.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or craft shows as a way to give grow in awareness and increase profits.
Education
High School Diploma -
Manteno High School
Manteno, IL 08.2019 - 05.2023
Bachelor of Science - Commercial Graphic Design
Olivet Nazarene University
Bourbonnais, IL 08.2023 - Current
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Attention to Detail
- Creativity and Innovation
- Flexible Schedule
- Client Relationships
- Initiative
- Social Media
Certification
- Food Safety First Principles: For Food Handlers License - Feb. 6th, 2023 until Feb. 6th, 2026.
- Soon-to-Be Certified in Microsoft Excel
Quote
"My Momma always said, Life was like a box of chocolates. You never know what you're gonna get."
Forrest Gump
Hobbies
- Jewelry Maker
- Game Enthusiast
- Entrepreneur
- Artist
Timeline
Intern
Olivet Nazarene University
10.2023 - Current
Bachelor of Science - Commercial Graphic Design
Olivet Nazarene University
08.2023 - Current
Sales Associate, Delivery Driver, Cook, & Cashier
Memo & Alma Food Inc.
01.2021 - Current
Small Business Owner
Myself (Honey Bee Jewels)
12.2020 - Current
High School Diploma -
Manteno High School
08.2019 - 05.2023
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