Brianna Robledo
McMinnville,TN
Summary
Dynamic and results-oriented professional with extensive experience in retail merchandising and customer service, notably at Lowe’s. Excelled in visual merchandising and inventory management, significantly enhancing store aesthetics and sales. Adept at fostering customer relationships and mentoring teams, demonstrating a strong work ethic and collaborative spirit. Proven track record of quick learning and adaptability, driving performance improvement and operational efficiency.
Overview
1
1
year of professional experience
Work History
Retail Merchandiser
Lowe’s
08.2024 - Current
- Received new stock and input values into computer system.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Enhanced store sales through effective product placement and targeted promotions.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated merchandise pricing to match new values and special promotional rates.
- Interacted with guests in friendly and knowledgeable way.
- Recorded daily activities for inventory control.
- Stocked designated items on shelves, end caps and displays.
- Greeted store customers and discussed needs.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Retail Sales Associate
Cricket Wireless
04.2024 - Current
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered questions about store policies and addressed customer concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Supported store management in planning and executing seasonal promotions and sales events.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Highschool Diploma -
Pennfoster Online School
Pennsylvania, PA11.2022
Skills
- Visual merchandising
- Merchandise planning
- Interior and exterior displays
- Customer service
- Pricing strategies
- Product identification
- Inventory replenishment
- Mentoring and training
- Work area maintenance
- Performance improvement
- Inventory audits
- Product pricing
- Safety processes and procedures
- Pallet arrangement
- Staff training
- Goal setting and prioritization
- Cleaning procedures
- Inventory monitoring
- Product labeling
- Product restocking
- Payment processing
- Inventory recordkeeping
- Shelving of products
- Product signage and labeling
- Sales support
- Product displays
- Product organization
- Heavy lifting
- Loading and unloading
- Critical thinking
- Display building
- Merchandise stocking
- Teamwork and collaboration
- Cash register operations
- Organization and categorization
- Product merchandising
- Inventory management
- Merchandising and display
- Customer relationships
- Motivated team player
- Quick learner
- Retail merchandising
- Dependable and reliable
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Merchandiser
Lowe’s
08.2024 - Current
Retail Sales Associate
Cricket Wireless
04.2024 - Current
Highschool Diploma -
Pennfoster Online School
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