Brianna Sloan
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Access Services
Northwell Health
11.2018 - Current
- Handle Inbound and outbound calls for Health Care Facilities supported by Northwell Health
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
CCC Internet Support Rep
State Farm Insurance Companies
08.2016 - 11.2018
- Enhanced customer satisfaction by promptly addressing internet-related issues and providing efficient solutions.
- Streamlined support processes for quicker issue resolution, improving overall customer experience.
- Working from established procedures, scripts and job aids as well as handling multiple computer applications while assisting customer on the phone.
- Collaborated with team members to identify recurring issues, leading to improved support strategies and increased efficiency.
- Managed high call volumes while maintaining a professional demeanor, ensuring all customers received timely assistance.
- Led regular team meetings to discuss ongoing challenges and share best practices in handling specific scenarios or client concerns.
- Maintained detailed records of customer interactions and resolutions within company databases for future reference and quality assurance purposes.
Customer Care Representative
Ally Financial
04.2015 - 07.2016
- Assisted Dealers with researching payment, analyzing documents and account revisions, prepared and exchanged information with other business units
- Responded to customer needs through competent customer service and prompt problem-solving.
- Accurately updated systems and database with status details and other information related to customer concerns and needs
- Provide personalized customer service of the highest level by establishing rapport and presenting a positive and friendly attitude
- Navigated multiple computer systems and applications to find information.
- Building customer interest in the services and products offered by Ally and Ally clients, ensured processes are done thoroughly, accurately and per legal/process requirements
- Followed through with miscellaneous duties as assigned.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL06.2024
Associate of Applied Science - General Studies
Florida State College At Jacksonville
Jacksonville, FL01.2015
High School Diploma -
Jean Ribault High School
Jacksonville, FL06.2009
Skills
- Training and development
- Multitasking abilities
- Process improvement
- Data entry proficiency
- Microsoft Office proficiency
- HIPAA compliance
- Telephone etiquette
- Customer service orientation
- Time management
- Patient advocacy
- Strong empathy
Goals
Obtain employment within a company that is open to accepting my experience and provides me with the tools and resources needed flourish within their company. Effectively applying organizational skills, and general problem-solving knowledge. In addition to help streamline the distribution process through my ability to learn quickly on the job. Diligent student well versed in skills needed for a position. I offer solid thinking skills and a desire to pursue a career in the Healthcare and Customer Service Industry. and I am focused on applying my education, training, and experience, my educational background has prepared me for the role in which I am applying for.
Timeline
Patient Access Services
Northwell Health
11.2018 - Current
CCC Internet Support Rep
State Farm Insurance Companies
08.2016 - 11.2018
Customer Care Representative
Ally Financial
04.2015 - 07.2016
Bachelor of Arts - Psychology
University of North Florida
Associate of Applied Science - General Studies
Florida State College At Jacksonville
High School Diploma -
Jean Ribault High School
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