Summary
Work History
Education
Skills
Overview
Timeline
Generic
Brianna Smart

Brianna Smart

Roseville,Michigan

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Work History

Shift Manager

McDonalds
03 2018 - 02 2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Customer Service Representative

Guardian Alarm Security
10 2015 - 07 2016
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Restaurant Department Manager

McDonalds
10 2012 - 10 2015
  • Boosted sales with the introduction of new menu items and promotional events, resulting in higher revenue.
  • Assisted in the recruitment process by conducting interviews and selecting top talent for open positions within the department.
  • Addressed customer complaints promptly and professionally, leading to improved guest experiences and repeat business.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Cashier

Dollar Tree Distribution Center
10 2009 - 10 2012
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma - Art

North Port High School
05.2008

Skills

  • Customer assistance
  • Accurate money handling
  • Schedule Management
  • Training and mentoring
  • Team Building
  • Communication

Overview

1
1

I have had 10 years of management experience

Timeline

Shift Manager

McDonalds
03 2018 - 02 2024

Customer Service Representative

Guardian Alarm Security
10 2015 - 07 2016

Restaurant Department Manager

McDonalds
10 2012 - 10 2015

Cashier

Dollar Tree Distribution Center
10 2009 - 10 2012

High School Diploma - Art

North Port High School

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Brianna Smart