Brianna Smartt
Belen
Summary
Dynamic and dedicated professional with experience at Icon Cinema, excelling in customer service and complaint resolution. Proven ability to foster strong relationships and maintain high-quality standards. Skilled in cash handling and training new team members, consistently achieving production goals while ensuring a positive guest experience.
Overview
8
8
years of professional experience
Work History
Team Member
Icon Cinema
09.2024 - 03.2025
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
Restaurant Team Member
Dions
08.2017 - 01.2018
- Cultivated warm relationships with regular customers.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Greeted guests pleasantly and answered menu questions.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Criminology
Central New Mexico Community College
Albuquerque, NM01-2030
GED -
Central New Mexico Community College
Albuquerque, NM05-2025
Skills
- Cleaning
- Complaint resolution
- Quality inspections
- Component assembly
- Cash handling
- Customer service
Timeline
Team Member
Icon Cinema
09.2024 - 03.2025
Restaurant Team Member
Dions
08.2017 - 01.2018
No Degree - Criminology
Central New Mexico Community College
GED -
Central New Mexico Community College