Brianna Smith
Atlanta,GA
Summary
Motivated administrative professional with excellent leadership and communication skills. Authorized to work in the US for any employer Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager/ Executive Assistant
HUGS Recovery Centers
07.2012 - Current
- Liaison between senior management, staff, and clients to ensure proper lines of communication are critical in addressing problems and issues requiring immediate attention and resolution
- Answer and route calls to appropriate departments
- Managed over 50 client calls per day
- Create monthly reports for government contracts
- Respond to all mail and email correspondence
- Organized and maintained calendars for all senior staff
- Managed inbox
- Coordinated all staff meetings and training
- Accounts Receivable for government contracts
- Customer/ Client Experience Management
- Assist in creating and implementing policy and procedures
- Process payment types such as cash, debit, or credit
- Collect potential client information for intake.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Reported to senior management on organizational performance and progress toward goals
Stocker
Michaels
10.2018 - 12.2018
- Maintain backroom
- Create welcoming environment by greeting all guests
- Ensure regular and promotional signage is set accordingly.
- Consistently lifted materials weighing as much as 25 pounds.
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Greeted customers and directed to requested products
- Answered customer questions and provided detailed product information
- Performed inventory control, such as counting, and stocking merchandise
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Office Assistant
Pooh's Early Learning Center
05.2010 - 06.2012
- Record office expenses and maintain its budget
- Liaison between office manager and senior staff
- Maintained school year and summer calendars
- Researched field trip locations
- Answered phones
- Maintained all client records.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
Tour Guide
Auburn Ave
05.2009 - 08.2009
- Set appointments
- Give small tours of up to 10 people
- Cashier for gift shop
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Shared historical and cultural context to keep the tour informative and provide a more profound understanding of an area
- Continued learning and updating knowledge about tour areas, culture, and history to provide accurate, timely, and exciting information to tour groups
Education
Associate of Arts - Business Administration
Atlanta Technical College
Atlanta12.2024
High School Diploma -
Carver High School of The Arts
Atlanta, GA05.2009
Skills
- Office Management
- Microsoft Outlook
- Policy and Procedure Development, modification and implementation
- Compliance Monitoring
- Customer Service
- Inventory Control
- Data Entry
- Administrative Support
- Contract Administration
- Technical Support
- Travel Coordination
- Organizational Skills
- Performance Improvement
- Clerical Support
- Scheduling
- Invoicing and Billing
- Mail Handling
- Regulatory Compliance
- Project Management
- Documentation Expertise
- Scheduling and Calendar Management
- Workflow Planning
- Report Writing
- Sorting and Labeling
- Event Coordination
- Clear Oral/Written Communication
- Strategic Planning
- Report Preparation
Personal Information
Title: Office Manager/ Executive Assistant - HUGS Recovery Centers
Timeline
Stocker
Michaels
10.2018 - 12.2018
Office Manager/ Executive Assistant
HUGS Recovery Centers
07.2012 - Current
Office Assistant
Pooh's Early Learning Center
05.2010 - 06.2012
Tour Guide
Auburn Ave
05.2009 - 08.2009
Associate of Arts - Business Administration
Atlanta Technical College
High School Diploma -
Carver High School of The Arts
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