Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Hi, I’m
Brianna Smith
Upper Darby,PA
Summary
Overview
8
years of professional experience
1
Certification
Work History
East Stroudsburg University of Pennsylvania
Psychology Internship
Job overview
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
East Stroudsburg University of Pennsylvania
Criminal Justice Internship
Job overview
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Chester County Prison
Correctional Officer
2022.03 - Current (2 years & 6 months)
Job overview
- Enforce rules and keep order within the prison
- Supervise activities of inmates
- Ensure that the inmates meet security and safety standard
- Implement order when inmate doesn’t follow standards processed of the prison
- Conduct searches in the facility, as in persons and property, for rule violations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, hospitals, and medical appointments.
Kensington Management Service (KMS) INC
Behavioral Health Technician
2022.02 - 2022.04 (2 months)
Job overview
- Monitoring patients and recording your observation
- Reporting back on each patient’s progress and concerns
- Facilitating groups educational/ structure activities for consumers
- Leading therapeutic and recreational activities.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
The Dorchester (Private Employer)
Direct Care Giver (Private duty)
2019.05 - 2021.12 (2 years & 7 months)
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Helping with housekeeping
- Provide companionship
- Assess care plan regularly.
The Logan Hotel
Lobby Attendant/Housekeeper
2018.07 - 2019.11 (1 year & 4 months)
Job overview
- Guest accommodations
- Guest experiences
- Received and resolved complaints.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Received commendations from management for consistently going above and beyond in assisting guests with special requests or needs.
McDonald's
Cashier and Trainer/Supervisor
2017.07 - 2019.08 (2 years & 1 month)
Job overview
- Helped in kitchen when needed
- Monitored orders and ensure they arrived in quick and in an organized manner
- Operated cash register, received and dispensed correct change to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Regal Movie Theater
Concessions, Ticket Booth
2016.02 - 2018.07 (2 years & 5 months)
Job overview
- Prepared and served various food items to customers
- Provided customer services in ticket sales
- Coordinated with others to accomplish efficiency and organization.
- Handled cash transactions accurately, maintaining proper documentation for accounting purposes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
East Stroudsburg University of Pennsylvania East Stroudsburg, PA
Bachelor of Science from Psychology
12.2021
University Overview
- Dean's List Spring and 2019
- Relevant Coursework: Advanced Criminology & Forensic Psychology
- 3.0 GPA
- Elected to Senate for Student Government in 2019-2021
- President of Psi Chi Honors Member 2020-2021
- Vice President of Psychology Member 2020-2021
- Criminal Justice Member 2020-2021
California University of Pennsylvania California, PA
Bachelor of Science from Psychology
University Overview
- Extracurricular Activities: Dance team
- Black Student Union Member
Skills
- First Aid/CPR Certified
- Emergency Response
- De-Escalation Techniques
- Weapons Qualified
- Conflict resolution skills
- Quick learner in a fast paced environment
- Multitasker and applies new information
- Policy and procedure adherence
- Communication skills with a background in customer interaction
- Excellence research, organization, time management and problem/assessment/resolution skills
- Proficient computer skills: MS Office, Word, PowerPoint and Excel
Additionalworkexperience
Additionalworkexperience
- Regal Movie Theater, Newtown Square, PA, Concessions, Ticket Booth, 2016-2018
- McDonald’s, Upper Darby, PA, Cashier and Trainer/Supervisor, 2017-2019
Leadershipandinvolvement
Leadershipandinvolvement
- President of Psi Chi, 2020 - 2021
- Vice President of Psychology 2020-2021
- National Council of Negro Women (NCNW), Finance Committee Chair, 2019 - 2020
- National Council of Negro Women (NCNW), Ways and Means, 2021
- Student Government, Senate, 2019 - 2021
- Buttons and treats bake sale, 10/2019, Participated in fundraisers at ESU with the club NCNW
- Teddy bear drive, 12/2020, Donated and volunteered at ESU while being in student government
- Hustle and gigs, 11/2021, Promoted entrepreneurs, small businesses at ESU with the club NCNW
Coursework
Coursework
- Theories of Personality
- Abnormal Psychology
- Forensic Psychology
- Advanced Criminology
- Juvenile Delinquency
- Corrections
Certification
Crisis Intervention Certified
Timeline
Correctional Officer
Chester County Prison
2022.03 - Current (2 years & 6 months)
Behavioral Health Technician
Kensington Management Service (KMS) INC
2022.02 - 2022.04 (2 months)
Direct Care Giver (Private duty)
The Dorchester (Private Employer)
2019.05 - 2021.12 (2 years & 7 months)
Lobby Attendant/Housekeeper
The Logan Hotel
2018.07 - 2019.11 (1 year & 4 months)
Cashier and Trainer/Supervisor
McDonald's
2017.07 - 2019.08 (2 years & 1 month)
Concessions, Ticket Booth
Regal Movie Theater
2016.02 - 2018.07 (2 years & 5 months)
Psychology Internship
East Stroudsburg University of Pennsylvania
Criminal Justice Internship
East Stroudsburg University of Pennsylvania
East Stroudsburg University of Pennsylvania
Bachelor of Science from Psychology
California University of Pennsylvania
Bachelor of Science from Psychology
Crisis Intervention Certified
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