Brianna Smith
The Woodlands,TX
Summary
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
BCD Travel- ExxonMobil Campus
03.2025 - Current
- Program planning, execution of all logistics for meetings on campus and offsite
- Sourcing, contracting, budgeting for each meeting
- Building websites for registration and attendee management using CVENT
- Onsite contact for day-to-day meeting needs
- Conducting kick-off calls with clients to obtain meeting details and planning process
- Reviewing and paying vendor invoices
- Managing outside vendor relationships
- Creating and maintaining client budgets as necessary
- Creating registration materials with Event in a Box system
Sr. Catering Manager
Compass Group-FLIK, Northwestern University
07.2021 - 03.2025
- Entered daily cater Trax orders for clients onsite and off site
- Developed catering proposals and event orders
- Managed forecasted labor budgets weekly
- Attended tastings and vendor proposal meetings with clients
- Lead weekly catering production meetings with executive chef and catering FOH team
- Obtained payment information from clients and closing out sales on a weekly basis
- Conducted weekly department inventory for paper goods, beverages and small wares
- Ordered alcohol to maintain in-house pars on a weekly basis
- Worked with outside vendors to order decor for events
- Assisted with serving plated dinners, luncheons and VIP breakfast events
- Expedited food alongside Executive Chef’s during dish ups for plated dinners
- Scheduled full time hourly staff and temporary associates
- Managed payroll for full-time employees and temporary associates
- Delegated tasks to catering staff daily for each event
- Met with clients to assist with menu and operational planning for their events
- Created floor plan diagrams for room flips and event set ups using Cvent software
- Assisted Sr. Director with staffing, interviewing, and employee training
Patient Services Manager
Sodexo, Northwestern Medicine McHenry Hospital
12.2020 - 07.2021
- Assisted with staffing, interviewing, and employee training
- Weekly employee performance evaluations on patient tray passing interactions
- Performed weekly patient food tasting evaluations to ensure recipe compliance
- Performed weekly safety unit walks and Joint Commission Tracers
- Performed monthly health and food safety audits
- Periodically supported the coordination of the Meals on Wheels program
- Managed daily unit operations and staff to ensure proper safety guidelines and policies
- Joint collaboration with other Northwestern hospitals on seasonal menu development
- Developed a employee incentive program within my staff based on patient survey feedback
- Obtained weekly and monthly metric reports through Press Ganey
- Performed patient rounding and patient tray recovery when necessary
Food Service Manager - HealthCare
Aramark Accelerate to Leadership Program
08.2019 - 06.2020
- Coordinated events for various in-house catering
- Performed closing and billing duties for all catering functions using catertrax
- Performed PCI and Cashier Audits
- Provided weekly sale reports to the Finance department
- Assisted with scheduling, staffing, interviewing, and employee training
- Programmed the pricing for all retail food and related items in the Micros POS Configurator System
- Managed convenience store ordering as needed
- Performed daily cash handling duties
- Conducted Monthly Safe Audits
- Performed patient rounding and patient tray recovery when necessary
- Conducted weekly employee performance evaluations on patient tray passing interactions
- Managed daily unit operations and staff to ensure proper safety guidelines and policies were met
- Managed weekly and monthly signage for retail cafeteria and convenience store
Student Catering Manager
Sodexo Catering Services
01.2017 - 05.2019
- Managed special events and supervised 5-30 wait staff per banquet
- Trained, and delegated tasks to on duty wait- staff
- Ensured safety and sanitation requirements
- Banquet Server responsibilities for buffets, plated dinners, and luncheons
- Assisted in scheduling and interviewing
- Created weekly pull sheets for scheduled events
- Attended BEO meetings with the Chefs, Directors and Catering managers
Education
Bachelor of Science - Hospitality Management
Western Illinois University
05.2019
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Illinois Basset Certification
- SERV Safe Food Manager Certification
Languages
English
Full Professional
Timeline
Program Manager
BCD Travel- ExxonMobil Campus
03.2025 - Current
Sr. Catering Manager
Compass Group-FLIK, Northwestern University
07.2021 - 03.2025
Patient Services Manager
Sodexo, Northwestern Medicine McHenry Hospital
12.2020 - 07.2021
Food Service Manager - HealthCare
Aramark Accelerate to Leadership Program
08.2019 - 06.2020
Student Catering Manager
Sodexo Catering Services
01.2017 - 05.2019
Bachelor of Science - Hospitality Management
Western Illinois University