Brianna Smith
Byron,GA
Summary
Obtain a position that will allow me to utilize my knowledge and experience in customer service. I am seeking an opportunity to expand my skills while contributing to a team and providing excellent customer support in office environment.
Overview
12
12
years of professional experience
Work History
Logistics Team Member
Target
McDonough, GA
09.2019
- Accurately filled orders, prepared, wrapped, and loaded items for shipping according to packing slips.
- Assisted customers in a professional and efficient manner.
Customer Service Representative
Gainwell Technologies LLC
Tucker, GA
05.2021 - Current
- Handle high-volume inbound calls assisting healthcare providers with claim status, eligibility verification, and general account inquiries.
- Provide professional and efficient customer support while resolving issues in a timely manner.
- Document call information and update records accurately in company systems.
- Assist customers with navigating services, policies, and claim processes.
- Maintain compliance with company policies and quality standards.
- Demonstrate strong communication, problem-solving, and multitasking skills in a fast-paced call center environment.
Assistant Manager
Dollar General
McDonough, GA
01.2019 - 05.2021
- Assist in the daily management of overall store operations.
- Handle payroll tasks and bank deposit pickups and drop-offs.
- Serve as an opening and closing key holder.
- Support staff and maintain excellent customer service standards.
Production Assistant / Shipping Clerk
Stamped Memories by Mel
Bremerton, WA
11.2013 - 08.2018
- Filled and prepared orders for shipment while maintaining high accuracy.
- Used computerized systems to verify and manage inventory.
- Responded to customer concerns and questions promptly.
- Processed a high volume of orders daily while maintaining detailed records.
Education
General Education Diploma (GED) -
Job Corps
Los Angeles, CA05-2012
Skills
- Customer Service & Call Handling
- Inbound Call Support
- Data Entry
- Order Processing & Shipping
- Time Management
- Problem Solving
- Strong Communication Skills
- Microsoft Office & Computer Systems
- Multitasking in Fast-Paced Environments
- Detail Oriented & Highly Organized
Timeline
Customer Service Representative
Gainwell Technologies LLC
05.2021 - Current
Logistics Team Member
Target
09.2019
Assistant Manager
Dollar General
01.2019 - 05.2021
Production Assistant / Shipping Clerk
Stamped Memories by Mel
11.2013 - 08.2018
General Education Diploma (GED) -
Job Corps