Brianna Smith
Norman,OK
Summary
Skilled in orthodontic care and patient education, I leveraged my expertise at Craig & Streight Orthodontics to enhance patient satisfaction and streamline treatment processes. Collaborating effectively with the team, I improved chairside assistance techniques and sterilization practices, contributing to a notable increase in treatment success rates. My strong communication skills and proficiency stand out as key assets.
Overview
12
12
years of professional experience
Work History
Orthodontic Assistant
Craig & Streight Orthodontics
10.2022 - 01.2024
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and digital scans of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Contributed to successful treatment outcomes by accurately taking dental X-rays, and intraoral scans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Enhanced team collaboration by actively participating in staff meetings and sharing insights on patient care improvements.
- Prepared and sterilized instruments and treatment areas, ensuring safe and hygienic environment for every patient.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
- Facilitated positive patient experience by addressing concerns and providing empathetic support throughout their treatment journey.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled and confirmed patient appointments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Designed dental report card to explain patient dental health status and treatment plans.
Front Desk Receptionist
Craig & Streight Orthodontics
10.2016 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Manager
Chick-fil-A
09.2013 - 09.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Car Hop
Classic 50’s
06.2012 - 08.2013
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Education
High School Degree -
Norman High School
911 W Main St, Norman, OK 7306905.2014
Skills
- Chart updating
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Oral Hygiene Instruction
- Bracket removal
- Orthodontic patient satisfaction
- Orthodontic debonding
- Orthodontic emergencies
- Orthodontic bracket placement
- Instrument Sterilization
- X-Ray Processing
- Wire bending
- Sterilization techniques
- Orthodontic patient follow-up
- Retainer fabrication
- Orthodontic appointment confirmation
- Orthodontic team collaboration
- Patient Education
- Orthodontic treatment planning
- Tray Organization
- Orthodontic office organization
- Orthodontic patient scheduling
- Orthodontic lab communication
- Data Entry
- Space maintainer placement
- Palatal expander adjustment
- Orthodontic photography
- Digital radiography
- Instrument preparation
- Orthodontic care
- Customer Service
- Appointment Scheduling
- Teamwork and Collaboration
- Disinfection and Sterilization
- Medical Charting
- Taking Medical and Dental Histories
Timeline
Orthodontic Assistant
Craig & Streight Orthodontics
10.2022 - 01.2024
Front Desk Receptionist
Craig & Streight Orthodontics
10.2016 - 10.2022
Manager
Chick-fil-A
09.2013 - 09.2016
Car Hop
Classic 50’s
06.2012 - 08.2013
High School Degree -
Norman High School
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