Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Spaulding

Brunswick,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Bartender

Tramici R
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Administrative Assistant

First Baptist Church Saint Simons Island
09.2022 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Front Desk Associate

Onelife Fitness
01.2020 - 12.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered guest questions and referred to local points of interest.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.

Bartender

Allgood Lounge
04.2017 - 05.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Operated efficiently in high-volume setting.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved and applied social media marketing strategies to increase patronage.

Secretary to the General Manager

Creative Printing Ink
07.2014 - 12.2014
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Organized and updated schedules for executives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

No Degree - Early Childhood Education

College of Coastal Georgia
Brunswick, GA

No Degree - Physical Therapy Assisting

Athens Technical College
Athens, GA

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Clear Communication
  • Cash Handling
  • Critical Thinking
  • Driven
  • Punctual

Timeline

Bartender

Tramici R
05.2024 - Current

Administrative Assistant

First Baptist Church Saint Simons Island
09.2022 - 04.2023

Front Desk Associate

Onelife Fitness
01.2020 - 12.2020

Bartender

Allgood Lounge
04.2017 - 05.2019

Secretary to the General Manager

Creative Printing Ink
07.2014 - 12.2014

No Degree - Early Childhood Education

College of Coastal Georgia

No Degree - Physical Therapy Assisting

Athens Technical College

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