Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Speakman

Henderson,CO

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Coffee Shop Clerk

King Soopers Marketplace
01.2023 - Current
    • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
    • Cleaned counters, machines, utensils, and seating areas daily.
    • Controlled line and crowd with quick, efficient service.
    • Maintained regular and consistent attendance and punctuality.
    • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
    • Memorized recipes for specialty coffee beverages and seasonal offerings.
    • Accurately operated cash register to process customer payments.

Instant Rental Return Associate

Hertz
06.2022 - 09.2022
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Responded to customer calls and emails to answer questions about products and services.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Handled billing and payment issues following guidelines, resolving disputes properly.
    • Utilized internal software and tools to meet customer needs and resolved issues promptly.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Retail Sales Associate

Kohl's
08.2021 - 06.2022
  • Ringing up sales on computerized cash registers, including applying coupons and proper discounts, processing payments
  • Assisting in securing BOPIS orders and delivering them to customers when they arrive at the store
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.

Front End Associate

Walmart
02.2021 - 08.2021
  • Assisting customers with questions, the self-checkouts process and verifying receipts when needed
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Following store policies and working with a calm, collective mind to make the best decisions
  • Corralling shopping carts that customers have left in the parking lot and returning them to the proper place.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Certificate - Pharmacy Technician

Front Range Community College
Westminster, CO
05.2024

High School Diploma -

Northglenn High School
Northglenn, CO
05.2023

Skills

  • Time Management
  • Reliable
  • Self-Starter
  • Team Player
  • POS System Operations
  • Safe Food Handling Practices
  • Customer Service and Assistance
  • Project Management
  • Retail Sales
  • Money Transfer Systems
  • Cash Handling
  • Product and Service Sales

Timeline

Coffee Shop Clerk

King Soopers Marketplace
01.2023 - Current

Instant Rental Return Associate

Hertz
06.2022 - 09.2022

Retail Sales Associate

Kohl's
08.2021 - 06.2022

Front End Associate

Walmart
02.2021 - 08.2021

Certificate - Pharmacy Technician

Front Range Community College

High School Diploma -

Northglenn High School
Brianna Speakman