Brianna Spears
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Server & Bartender
HMS Host - American Airlines Fine Dining
04.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Floor Captain/Supervisor
HMS Host - American Airlines
01.2022 - 04.2022
- Managed reservations and coordinated seating arrangements for optimal guest experience and maximum occupancy utilization.
- Contributed to the development and implementation of new menu offerings, ensuring a seamless transition for both staff and customers during rollouts.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
- Provided valuable input for hiring, firing and promotions for current employees as well as developing new servers, contributing to the selection of high-quality candidates.
Ideal Service Operator/Front Desk Agent
Omni Hotels & Resorts
04.2021 - 08.2021
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Implemented marketing and promotional initiatives to increase occupancy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
Sales Associate
Finish Line
06.2020 - 02.2021
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled customer demand
- Effectively communicated product features and benefits to customers while remaining attentive to their specific requirements.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Assistant Sales Manager
Lady Footlocker
10.2018 - 11.2019
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Implemented systems and procedures to increase sales.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Built relationships with customers to establish long-term business growth.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Richardson, TX12.2026
Associate of Arts -
Tarrant County College District
Fort Worth, TX12.2023
Skills
- Strong Work Ethic
- Warm and Friendly
- Table Setting
- Upselling
- Tableside Etiquette
- Food safety practices
- Wine pairing knowledge
- Memory retention
- Point of sale operation
- Allergy awareness
- Service prioritization
- Menu Recommendations
- Table setting knowledge
- Food Preparation and Safety
- Item promotion
- Hospitality service expertise
- Guest Engagement
- Sales Techniques
- Food safety understanding
- Food handling
- Wine Pairings
- Cleaning and sanitizing
- Tableside Service
- Guest Relations Management
- Exceptional customer service
- Cash Handling
- Food and beverage pairings
- Professional Appearance
- Team Player
- Order Accuracy
- Ordering Procedures
- Daily specials memorization
- Special Requests and Substitutions
- Menu Memorization
- Transactions and Cash Handling
- Sales expertise
- Safe Food Handling
- Beverage Preparation
- Dining area maintenance
- Multitasking
- Customer Relations
Community Service
● Special Olympics
● EastSide Blossom
● March of Dimes
● Meals on wheels
● Tarrant County Food Bank
● Serenity Transformation House Fort Worth
● American Heart Association
● Goodwill
Timeline
Server & Bartender
HMS Host - American Airlines Fine Dining
04.2022 - Current
Floor Captain/Supervisor
HMS Host - American Airlines
01.2022 - 04.2022
Ideal Service Operator/Front Desk Agent
Omni Hotels & Resorts
04.2021 - 08.2021
Sales Associate
Finish Line
06.2020 - 02.2021
Assistant Sales Manager
Lady Footlocker
10.2018 - 11.2019
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Arts -
Tarrant County College District
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