Brianna Peterson
Matawan,NJ
Summary
Dynamic Residential Program Manager at Community Options Enterprise with expertise in project management and budgeting. Proven track record in fostering teamwork and enhancing client advocacy. Skilled in financial analysis and relationship management, successfully aligning staff objectives with organizational goals to improve service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Residential Program Manager
Community Options Enterprise
Westfield, NJ
05.2024 - Current
- Oversees Community Support Staff to maintain alignment with work objectives.
- Ensures cohesive teamwork and addresses staff concerns.
- Monitors and maintains the residential budget.
- Ensures accuracy in fiscal, medical, and ISP documentation.
- Carries out required responsibilities adhering to state-sanctioned objectives for Home and Community-Based Services.
- Served as an advocate for clients by representing them at hearings or meetings involving outside agencies or organizations.
- Assessed individual client needs and developed plans to address those needs.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
Tax Professional/Office Manager
TG4Life Tax Services
Vauxhall, NJ
01.2019 - Current
- Executed preparation and filing of tax returns for diverse clients.
- Ensured accuracy in client documents while offering tax guidance.
- Prepared detailed quarterly and annual financial reports.
- Facilitates communication between clients and IRS.
- Managed facility operations effectively.
- Generated reports summarizing findings from completed work assignments.
- Reviewed prior years' returns for errors that may require amending or refiling.
- Identified potential deductions and credits applicable to each client's return.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
- Provided education about various topics related to taxes such as retirement planning, estate planning, investments.
- Prepared and filed federal, state, and local income taxes for individuals and businesses.
- Reviewed client information to ensure accuracy of all documents submitted for filing.
Activity Supervisor
Arc Of Essex
Livingston, NJ
01.2022 - 01.2024
- Supported Program Manager in researching, developing, and scheduling diverse program activities.
- Oversees team operations to ensure cohesive collaboration.
- Engages directly with consumers and staff.
- Coordinated various artistic activities.
- Supported DSPs and consumers effectively.
- Developed relationships with community organizations to increase access to resources for program participants.
- Participated in meetings related to program development or implementation.
- Encouraged positive behavior among participants while enforcing rules as needed.
- Adhered to state regulations regarding health, safety, liability and emergency procedures.
- Created lesson plans based on identified needs of participants.
- Resolved conflicts between participants using effective problem solving techniques.
- Facilitated team building exercises designed to promote cooperation among participants.
- Evaluated existing programs for effectiveness; recommended changes or improvements when necessary.
Customer Experience Associate 1
Conduent (NJ EZ-PASS)
Newark, NJ
01.2021 - 01.2022
- Addressed tolling and administration customer inquiries using training insights.
- Recognize customer requirements to deliver comprehensive and precise information.
- Executed required transactions through web-based applications.
- Coordinated billing activities and resolved violation requests effectively.
- Submitted research requests concisely and accurately.
- Demonstrate in-depth knowledge of organizational and client-related programs, policies, and technology.
- Convey messages warmly and empathetically.
- Maintained compliance with confidentiality regulations to safeguard sensitive information.
Teacher Aide
Newark Public Schools
Newark, NJ
01.2019 - 01.2021
- Collaborates with educators and administrative personnel.
- Supported students in addressing classroom requirements.
- Monitors adherence to safety procedures by all students.
- Managed classroom activities when teacher was unavailable.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Supervised after school activities such as clubs or sports teams.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Operational Assistant Manager
Bethel Ridge Corp
Basking Ridge, NJ
01.2016 - 01.2019
- Managed staff schedules and organized training programs.
- Manages personnel to foster effective teamwork.
- Engages with consumers and staff daily.
- Compiles detailed financial reports for residents and the house.
- Oversaw residents' Individualized Habilitation Plan meetings to maintain compliance.
- Monitored performance metrics associated with operations and reported results to management team.
- Ensured compliance with all safety regulations and standards.
- Facilitated regular meetings with department heads to discuss progress and issues related to operations.
- Provided administrative support for daily operational activities, such as scheduling meetings, preparing reports, managing databases.
- Troubleshooted any challenges that arose during the execution of operational tasks.
SRT- Behavioral Assistant
Youth Consultation Services
Hackensack, NJ
01.2016 - 01.2017
- Supplemented and served as immediate staff.
- Supervised staff to foster teamwork during RA and supervisory roles.
- Collaborates with consumers and staff each day.
- Accomplishes assigned duties effectively.
- Managed comprehensive documentation processes.
- Covered Northern New Jersey territories during work assignments.
- Assisted in creating an atmosphere of acceptance and respect within the therapeutic setting.
- Participated in regular team meetings to discuss treatment plans and goals for each client.
- Monitored, documented, and reported on client progress.
Education
Bachelor's degree - Business Administration
Post University
Waterbury, Connecticut07.2025
High School Diploma -
St. Patrick High School
Elizabeth, NJ01.2010
Skills
- Project management
- Financial analysis
- Customer engagement
- Budgeting
- Team building
- Relationship management
References
References are available upon request
Timeline
Residential Program Manager
Community Options Enterprise
05.2024 - Current
Activity Supervisor
Arc Of Essex
01.2022 - 01.2024
Customer Experience Associate 1
Conduent (NJ EZ-PASS)
01.2021 - 01.2022
Tax Professional/Office Manager
TG4Life Tax Services
01.2019 - Current
Teacher Aide
Newark Public Schools
01.2019 - 01.2021
Operational Assistant Manager
Bethel Ridge Corp
01.2016 - 01.2019
SRT- Behavioral Assistant
Youth Consultation Services
01.2016 - 01.2017
Bachelor's degree - Business Administration
Post University
High School Diploma -
St. Patrick High School
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