Brianna Starkey
Dallas,TX
Summary
Skilled Pharmacy Technician offering 15 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead pharmacy technician/inventory specialist
CVS Health
04.2010 - Current
- Pharmaceutical storage awareness,
- Inbound and outbound calls to doctors offices and insurance companies,
- Bookkeeping
- Handle confidential, customer information and operate based on HIPAA
- Process prescription insurance claims using a combination of off the shelf and customize computer-based applications,
- Verified patient, prescription, and third-party payer information to ensure efficient, effective, and valid claims adjudication
- Assured that all adjudication processes are completed in accordance with company protocol
- Identified and elevated questionable claims, authorizations, or system issues to the proper management authority as appropriate
- Oversee a team of pharmacy technicians to ensure accurate efficient medication and inventory management
- Train new staff members on pharmacy procedures, safety protocols, and customer service standards
- Collaborate with pharmacist to optimize workflow and improve patient care outcomes
- Manage scheduling and assigned tasks to maintain operations and productivity goals,
- Conduct quality assurance check to uphold compliance with regulatory requirements and industry standards
- PHI knowledge
- Understanding and knowledge of all types of insurance including medicaid/Medicare
- Prior authorization/claim adjudication
- Healthcare eligibility
- Patient intake/care coordinator
Shift manager
Subway
05.2004 - 05.2009
- Developed and maintained positive working relationships with staff, customers, and vendors, Monitored store operations to ensure compliance with company, policies, and procedures, Overall training of new employees, customer service, knowledge, and handling techniques, Stocked inventory weekly/daily shipments were received
Education
Basic Studies -
Mountain View College
Dallas, TXDuncanville High school
Duncanville, TX06.2008
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Microsoft excel
- Documentation review
- Data Entry
- Detail-oriented
- Great multitasker
- Self motivated
- Organizational Skills
- Leadership
- Works well under stress
- Teamwork
- Phone Etiquette
- Insurance claims
- Inventory Management
- Medical Terminology
- Thinking skills
- Prior authorization
- Regulatory Compliance
- Insurance Billing
- Team Collaboration
- Pharmacy and customer records management
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Pharmaceutical Calculations
- Prescription Processing
- Insurance Verification
Certification
PTCB
CPHT
Timeline
Lead pharmacy technician/inventory specialist
CVS Health
04.2010 - Current
Shift manager
Subway
05.2004 - 05.2009
Basic Studies -
Mountain View College
Duncanville High school