Brianna Stevenson
Cypress,Texas
Summary
With over 10 years of customer service experience, I have learned the importance of genuine care and taking appropriate action. Prioritizing customer needs and concerns is my belief, as it allows for lasting impact and positive relationships. Throughout my career, I consistently provide exceptional service, efficiently resolve issues, and exceed customer expectations. Dedication to delivering outstanding results, combined with strong communication skills and attention to detail, enables me to navigate complex situations and ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Deed Restriction Inspector
Graham Management
Houston
08.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Fostered a culture of continuous improvement among peers by participating in professional development opportunities related to problem setting techniques and strategies.
- Increased customer satisfaction with prompt issue resolution, providing clear communication and thorough troubleshooting.
- Managed multiple projects simultaneously, adhering to strict timelines while maintaining high-quality deliverables.
Client Experience Supervisor
Rover Oaks Pet Resort
Katy
06.2021 - 04.2023
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
- Provided comprehensive product training for new employees, promoting teamwork and skill development within the department.
- Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers.
- Identified opportunities for process improvement, implementing changes that led to better customer experiences.
- Built rapport with customers, fostering long-term loyalty through attentive support and communication.
- Navigated complex CRM systems effectively to access essential customer data during interactions.
- Strengthened customer relationships by providing personalized assistance and tailored solutions.
- Reduced wait times by efficiently prioritizing tasks and managing multiple requests simultaneously.
Medical Receptionist
Blue Fish Pediatrics
Cypress
01.2020 - 04.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed patient appointments efficiently, reducing wait times significantly.
- Reduced administrative errors by consistently verifying insurance information.
Education
Associate Degree - Business Administration and Marketing
Lone Star College
Some College Experience - Physical Therapy/Athletic Training
Southern Arkansas University
High School Diploma -
Cypress Springs High School
Skills
- Multitasking
- Customer Support
- Conflict Management
- Professional Communication
- Outbound and Inbound Sales
Timeline
Lead Deed Restriction Inspector
Graham Management
08.2023 - Current
Client Experience Supervisor
Rover Oaks Pet Resort
06.2021 - 04.2023
Medical Receptionist
Blue Fish Pediatrics
01.2020 - 04.2021
Associate Degree - Business Administration and Marketing
Lone Star College
Some College Experience - Physical Therapy/Athletic Training
Southern Arkansas University
High School Diploma -
Cypress Springs High School