Brianna Stokes
JACKSONVILLE,TX
Summary
Dynamic retail professional with proven expertise in customer service and inventory control at Specs Liquor And Bar Supply. Skilled in enhancing store performance through strategic merchandising and effective employee training. Recognized for building strong customer relationships, driving sales growth, and maintaining operational efficiency. Committed to delivering exceptional shopping experiences.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Specs Liquor And Bar Supply
06.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sandwich Artist
SUBWAY
08.2019 - 12.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
Sales Associate
Family Dollar
06.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Rusk High School
Rusk, TX06-2016
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Stock management
- POS systems
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Sales techniques
- Relationship building and management
- Stock rotations
- Inventory counting
- Order management
- Sales strategies
- Shift scheduling
- Flexible schedule
- Scheduling coordination
- Incident reports
- Scheduling
- Sales tracking
- Relationship building
- Schedule management
- Employee development
Certification
TABC
Timeline
Assistant Store Manager
Specs Liquor And Bar Supply
06.2021 - Current
Sandwich Artist
SUBWAY
08.2019 - 12.2019
Sales Associate
Family Dollar
06.2017 - 08.2017
Rusk High School
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