Brianna Stoneking
Point Harbor,USA
Summary
Lively reservation specialist who manages call flow of up to 12 calls per hour. Strong problem-solving abilities and troubleshooting skills. Handles disgruntled guests while remaining calm and graceful under pressure. Flexible, dependable, and accurate.
Overview
13
13
years of professional experience
Work History
Cook
Simply Southern Kitchen
Harbinger, NC
06.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
Atlantic Financial Services
Kill Devil Hills, NC
10.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled complex customer issues effectively, ensuring mutual satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Reservation Specialist
Joe Lamb Jr & Associates
Kitty Hawk, NC
11.2019 - 09.2022
- Made reservations for customers and accurately entered personal information into computer system
- Communicated with customers regarding concerns, inquiries and complaints
- Relayed information on availability, pricing and discounts to customers
- Took credit card payments over phone and in person
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
Sales Associate
Sun Tan City
Cary, NC
03.2017 - 05.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Drove sales through customer relationship building and suggestive selling techniques
- Followed checklist to complete retail store opening and closing activities
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
Sales Associate
The Sun Shack Tanning Salon
Kill Devil Hills, NC
07.2014 - 08.2016
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Greeted clients, showed to tanning facilities and educated on usage
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans
- Maintained detailed records of client feedback and treatment plans to present personalized care
Guest Service Agent
Corolla Light Resort
Corolla, NC
06.2012 - 08.2016
- Corrected guest issues promptly with knowledgeable and friendly service
- Responded to guests, including email, telephone and in-person inquiries
- Provided guest assistance and information regarding local attractions and points of interest
- Managed customer complaints and rectified issues to complete satisfaction
- Performed office duties on temporary basis when needed
- Provided information about local shopping, dining, nightlife and recreational destinations
Education
Some College (No Degree) - Nursing
Wake Technical Community College
Raleigh, NCHigh School Diploma -
First Flight High School
Kill Devil Hills, NC01.2015
Skills
- People Skills
- Customer Service
- Team Player
- Phone Etiquette
- Outgoing
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Teams
- Publisher
Timeline
Cook
Simply Southern Kitchen
06.2024 - Current
Customer Service Representative
Atlantic Financial Services
10.2023 - 06.2024
Reservation Specialist
Joe Lamb Jr & Associates
11.2019 - 09.2022
Sales Associate
Sun Tan City
03.2017 - 05.2018
Sales Associate
The Sun Shack Tanning Salon
07.2014 - 08.2016
Guest Service Agent
Corolla Light Resort
06.2012 - 08.2016
Some College (No Degree) - Nursing
Wake Technical Community College
High School Diploma -
First Flight High School