BRIANNA SULZER
Miami,FL
Summary
Dedicated and customer-focused professional. Leveraging strong oral, written, and interpersonal communication skills, along with problem-solving and analytical abilities, to provide excellent customer service. Eager to contribute to the efficient resolution of customer inquiries, maintain positive customer relations, and uphold the high standards that the company is known for.
Overview
5
5
years of professional experience
Work History
Store Manager
Bath And Body Work
01.2024 - Current
- Enhances customer satisfaction through proactive dispute resolution, open communication, and consistent high-quality service delivery.
- Maximizes sales performance by monitoring daily activities and mentoring team members, leading to a 5% increase in sales compared to the previous year.
- Develops strong company culture emphasizing employee engagement, collaboration, and opportunities for continuous learning.
- Manages inventory control, cash control, and store opening and closing procedures.
Store Manager
Abercrombie & Fitch
12.2021 - 01.2024
- Led a team of 30+ associates, fostering a customer-focused culture through the implementation of comprehensive training programs
- Strengthened the team's ability to provide exceptional service and effectively address client needs
- Implemented strategic workforce planning by analyzing and projecting daily business trends
- Optimized staffing levels to ensure efficient handling of inbound calls, meeting high service standards, and promptly addressing customer demands
- Maintained compliance with company standards and policies to enhance overall customer experiences
- Utilized strong interpersonal skills to address customer inquiries, resolve issues, and significantly enhance overall customer satisfaction.
Assistant Manager
Abercrombie & Fitch
06.2019 - 12.2021
- Coordinated day-to-day plans, providing effective leadership to a team of 20+ associates
- Managed and guided teams towards shared goals, fostering a collaborative and high-performing work environment
- Managed POS system transactions, ensuring precise and accurate cash flow
- This required a keen eye for detail and a commitment to maintaining financial accuracy
- Stayed informed on sales offerings and loyalty programs, actively enhancing customer satisfaction.
Education
Bachelor of Science in Communication -
Florida International University
Miami, FL07.2019
Skills
- Proven ability to resolve customer issues in a clear, calm, and diplomatic manner, ensuring customer satisfaction
- Capacity to handle varying complexities, consistently achieving high work quality, and effectively managing phone and email handle time
- Demonstrated ability to adhere to daily schedules, ensuring timely service delivery and maintaining high service levels
- Experience interacting with other departments, showcasing strong collaboration skills to efficiently resolve customer requests and address inquiries
Timeline
Store Manager
Bath And Body Work
01.2024 - Current
Store Manager
Abercrombie & Fitch
12.2021 - 01.2024
Assistant Manager
Abercrombie & Fitch
06.2019 - 12.2021
Bachelor of Science in Communication -
Florida International University
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