Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Taber

ALBANY,NY

Summary

Detail-oriented communication analyst with strong documentation and reporting skills. Experienced in managing multiple projects while optimizing customer experience and contributing to data accuracy.

Overview

11
11
years of professional experience

Work History

Communication Analyst & Escalations Team

Guarded Exchange
Albany, NY
07.2019 - Current
  • Analyzed phone calls to identify suspicious and criminal activity of incarcerated individuals.
  • Developed reports that informed investigators about the activity that needed to be further investigated.
  • Collaborated with the rest of the Escalations team to ensure reporting processes are up-to-date and improve data accuracy.
  • Gathered, organized and input information into digital database.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Optimized customer experience by delivering superior services.

Softlines Team Member

Target
Niskayuna, NY
12.2015 - 07.2019
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards to ensure appealing product displays.
  • Trained new team members on operational procedures and customer service best practices.
  • Operated cash register to process customer transactions.
  • Demonstrated adaptability by cross-training in multiple departments to provide additional support when needed.
  • Facilitated smooth communication between team members during shift transitions to ensure consistency in operational efficiency throughout the day.
  • Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.
  • Supported loss prevention efforts through vigilant monitoring of the fitting rooms and timely reporting of suspicious behavior.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, removed sale signs at the end of the week, and arranged clothes according to size and color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory or check availability at other store locations.

Education

Bachelor of Science - Criminal Justice

SUNY Delhi
Remote
05-2019

Associate of Applied Science - Criminal Justice

Hudson Valley Community College
Troy, NY
05-2017

High School Diploma -

Mohonasen High School
Rotterdam, NY
06-2015

Skills

  • Documentation and reporting
  • Quality assurance
  • Microsoft Office proficiency
  • Analytical thinking
  • Data analysis
  • Time management
  • Team collaboration
  • Incident reporting

Timeline

Communication Analyst & Escalations Team

Guarded Exchange
07.2019 - Current

Softlines Team Member

Target
12.2015 - 07.2019

Bachelor of Science - Criminal Justice

SUNY Delhi

Associate of Applied Science - Criminal Justice

Hudson Valley Community College

High School Diploma -

Mohonasen High School

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Brianna Taber