BRIANNA TAFF
Eureka,MO
Summary
With over a decade of healthcare industry experience and seven years of remote work experience, I bring specialized skills in patient-focused roles. A proactive self-starter with expertise in effective time management, meeting facilitation, and project management. Dual undergraduate degrees contribute to my dedication and results-oriented approach in operations management, project execution, coordination, exceptional leadership, and customer service. Extensive knowledge of Medicare and Medicaid, healthcare market research, patient care coordination, and more. Proud owner of Bewitched by Bri LLC and Serendipity LLC, offering custom and digital products.
Overview
13
13
years of professional experience
Work History
Case Manager
CVS/AETNA
01.2024 - 07.2024
- Case Manager for high risk members
- Oversaw members health including hospital stays, medications, social needs, communication with primary doctors, and more
- Reviewed members health needs on a daily basis, outreaching members weekly to check on their needs and any changes in their health
- Remote patient monitoring and alerting physicians or nurses of any issues
- Worked as a team to address high needs patients to reduce hospital utilization
- Provided members resources to address social needs for food, shelter, clothing, and more
Research Analyst and Expert Advisor for Advisory Board
United Health Group-Optum
01.2022 - 11.2023
- Provided strategic guidance to healthcare leaders and organizations in the US and internationally, offering researched-backed solutions to member inquiries
- Established expertise in Post-Acute Care, Health plans, Nursing, Patient and Consumer experience, Workforce, and telehealth/online healthcare, serving as a valuable resource within the team
- Dedicated Advisor for healthcare leaders whom were members of Advisory Board
- Anticipated future healthcare trends and collaborated with cross-departmental teams to enhance processes and tools, staying informed about the healthcare landscape
- Conducted informative meetings with Advisory Board members to educate on specialized tools and processes, facilitating their ability to grow and address potential issues within organizations
- Contributed to research library, writing research papers published on website and for UHG
- Utilized tools to help healthcare leaders design and build facilities using our data and analytics gathered through research
Care Coordinator
United Health Group-Optum
11.2020 - 01.2022
- Effectively carried a high case number of low, medium, and high risk patients, using my time management and prioritizing skills to ensure proper care both medically and socially
- Collaborated with clinicians, social workers, nurses, and other team members to coordinate patient care, including urgent cases post-hospital discharge
- Cultivated strong relationships with members, exceeding job responsibilities to provide attentive support within the complex healthcare landscape
- Mentored new care navigators and served as a resource for team members for guidance and assistance
- Collaborated with various healthcare professionals to deliver personalized care for members, recognized in team meetings for impactful collaboration resulting in improved health outcomes, such as securing a new roof for a high-risk member.
Treatment Coordinator
Hotel California by the sea
09.2019 - 05.2020
- Conducted initial client intakes and medical assessments, created client files within the company using proper documentation for insurance purposes
- Performed UA/BA procedures and assisted with ACA blocks
- Conducted client vital signs as appropriate with the ability to identify withdrawal symptoms
- Led and facilitated group meetings for patients in the intensive outpatient program, utilizing knowledge of recovery methods and techniques
- Collaborated directly with therapists and social workers to develop and adjust treatment plans for patients
- Demonstrated knowledge of and compliance with JCHO, State, and HIPPA Regulation
Social Media Coordinator and LivewellSTL Manager
Midwest Health Initiative
01.2014 - 12.2018
- Maintained and updated documents and contracts with physicians, hospitals, and stakeholders utilizing HIPAA and compliance safeguards
- Immersed in the healthcare industry, gained knowledge on healthcare transparency, and collaborated with physicians to advocate for public transparency
- Managed social media platforms and website, ensuring accurate information was posted based on sponsor contracts, resulting in increased traffic and growth on LiveWell platform
- Recruited sponsorships, negotiated contracts, and managed sponsor relationships through effective communication with clinicians and administration
- Renewed contracts annually, adjusted terms as needed, and added new terms to ensure compliance and satisfaction
- Attended health fairs across Missouri to secure new sponsorships and promote organization’s mission
- Collaborated with Midwest Health Initiative members and physicians to assess health needs in St. Louis area
- Achieved outstanding growth, increasing website traffic, sponsorships, and contracts by 200% during tenure as Project Manager
- Built website LivewellSTL.org which is still operating today
Department Manager and Sales Associate
Nordstrom
01.2012 - 01.2014
- Attained top sales in multiple departments and ranked in the top ten for daily sales within the store by leveraging strong teamwork skills
- Demonstrated a commitment to providing exceptional customer service on a consistent basis
- Initiated and cultivated lasting relationships with clients, resulting in business growth and increased sales at Nordstrom
Education
Dual Masters Of Public Health Administration And Programs - Healthcare
William Woods University
Fulton, MOBachelor of Paralegal Studies - undefined
William Woods
01.2020
Bachelor of Human Sciences - Minor in Business Administration
University of Missouri
01.2012
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Active listening
- Strong work ethic
- Teamwork and cooperation
- Personable and friendly
- Strategic thinking
- Adaptable
- Leadership development
- Excellent communication
- Reliability
- Coaching experience
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Timeline
Case Manager
CVS/AETNA
01.2024 - 07.2024
Research Analyst and Expert Advisor for Advisory Board
United Health Group-Optum
01.2022 - 11.2023
Care Coordinator
United Health Group-Optum
11.2020 - 01.2022
Treatment Coordinator
Hotel California by the sea
09.2019 - 05.2020
Social Media Coordinator and LivewellSTL Manager
Midwest Health Initiative
01.2014 - 12.2018
Department Manager and Sales Associate
Nordstrom
01.2012 - 01.2014
Bachelor of Paralegal Studies - undefined
William Woods
Bachelor of Human Sciences - Minor in Business Administration
University of Missouri
Dual Masters Of Public Health Administration And Programs - Healthcare
William Woods University
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