BRIANNA TAPETILLO
Atwater,CA
Summary
- Results-driven professional with a strong background in fostering positive relationships within people-oriented organizations. Proven track record of enhancing team dynamics and improving employee engagement through effective communication and conflict resolution. Seeking to leverage expertise in organizational development and talent management to contribute to a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Reservations Associate Agent
Aramark Central Reservations
Phoenix, Arizona
01.2023 - Current
- Answer incoming calls for reservations
- Make tour/activity reservations
- Take payments/refunds
- Email support team
- Problem solve
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Packer
Frito Lay
Modesto, California
01.2022 - 12.2022
- Package inventory
- Cleaning food contact products
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Assembled cartons, crates, and containers to prepare for shipping.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
Seasonal Cashier
Hobby Lobby
Merced
09.2021 - 12.2021
- Stock store shelves
- Assist customers
- Scan products and collect payments
Retail Manager/Events Assistant
Castle Air Museum
Atwater, California
02.2018 - 03.2020
- Oversaw inventory levels effectively.
- Answer phones/reply to messages
- Book/manage banquet events
- Book/manage museum tours
- Attend community events
- Recruited, trained and supervised new employees.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Associate
Amazon Fulfillment Center
Patterson, California
05.2017 - 03.2018
- Unloading incoming shipments
- Down stacking items to new pallets
- Checking pallets into warehouse
- Receiving items individually into cages
Server
Ihop Restaurant
Merced
06.2016 - 06.2017
- Greet guests
- Taking food/drink orders
- Delivering drinks and food in a timely manner
Team Lead
Rita's Italian Ice
Atwater, California
08.2016 - 01.2017
- Filling customers orders
- Opening store/closing store, making product
- Taking payments
Education
High School Diploma -
Golden Valley High School
Merced, CA01.2016
Skills
- Google Documents
- Microsoft Word
- Power point
- Excel
- Keyboarding Skills
- POS system
- Budget managing
- Inventory managing
- Critical thinking
- Leadership
- Management
- Customer relationship development
- Sales leadership
- Marketing
- Special events organization
References
References available upon request
Timeline
Reservations Associate Agent
Aramark Central Reservations
01.2023 - Current
Packer
Frito Lay
01.2022 - 12.2022
Seasonal Cashier
Hobby Lobby
09.2021 - 12.2021
Retail Manager/Events Assistant
Castle Air Museum
02.2018 - 03.2020
Associate
Amazon Fulfillment Center
05.2017 - 03.2018
Team Lead
Rita's Italian Ice
08.2016 - 01.2017
Server
Ihop Restaurant
06.2016 - 06.2017
High School Diploma -
Golden Valley High School