Brianna Taylor
Goldsboro,NC
Summary
Seller Support Associate with 1 year of experience in providing proficiency, commitment, and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.
Seller Support Associate expert in customer service with 1 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated ability to help service team members exceed goals and increase seller satisfaction ratings.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Reliable and upbeat Cashier and sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells and products while adapting to new industry trends and changing customer desires.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Experienced Customer service and Seller support with over 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Team lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Rep 2, Cust Svc Chat Repair
Charter Communications, Spectrum
01.2021 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Translated complex technical issues into digestible language for non-technical users.
- Analyzed material to determine strength, stability and diagnose performance problems.
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
Seller Support Associate
Amazon
07.2020 - Current
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Provided seller support on refunds, posted feedback and policy changes.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Assisted sellers with platform requirements for renewals and upgrades.
- Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Researched Programming system for customer inquiries, product descriptions and specifications.
- Answered questions about store policies and concerns to support positive customer experiences.
- Discussed Product or Service with customers, outlined restrictions and educated on policies.
- Educated customers on promotions to enhance sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Team Lead
Butterball
02.2018 - 06.2020
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Designed strategic plan for component development practices to support future projects.
- Directed and supervised team of 25 engaged in and development.
- Audited team performance and compliance with standards.
- Took on additional job duties, including production work and paperwork during unexpected backlog, resulting in meeting project target date.
- Operated machine equipment to move heavy loads and maintain production levels.
- Operated all machinery safely to reduce workplace accidents.
- Worked 8 different stations each month to provide optimal coverage and meet production goals.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Planned production schedules for weeks, taking employee production rates, company needs and seasonal changes into account.
- Identified stock imperfections, assigned grades and noted production concerns based on daily inspections.
- Continuously checked products for quality assurance according to strict guidelines.
- Handled troubleshooting tasks and used multitasking methods to immediately rectify assembly line issues.
- Mentored newly hired employees on equipment and developed training manual for all associates to use for reference purposes.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Trained new associates by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks.
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Quickly adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Prepared more than 100 shipments per day with over 2,000 completed products.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Cultivated productive and safe atmosphere while supervising team of 20 employees working with equipment.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Sales Associate
American Eagle Outfitters
02.2016 - 04.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
- Educated customers on promotions to enhance sales.
- Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
- Prepared cash deposits up to $500 with zero discrepancies.
- Achieved perfect attendance record for months consecutively.
- Drove team revenue totals by bringing in over $500 in sales.
- Solved customer challenges by offering relevant products and services.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
Cashier
McDonald’s
10.2014 - 02.2016
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained and provided back-up coverage to provide customers with optimal support.
- Served needs of more than 10 customers in busy environment.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped over 150 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Education
High School Diploma -
Spring Creek High School
Seven Springs, NC06.2016
Skills
- Responsible
- Organization
- Customer service
- Compassion
- Troubleshooting
- Critical thinking
- Training & Development
- Reading comprehension
- Verbal and written communication
- Teamwork
- Relationship-Building
- Leadership
- Conflict resolution
- Written Communication
- Cultural awareness
- Project Management
- Customer Service
- Past Due Account Management
- Customer Engagement
- Customer Service and Assistance
- Online Chat
- Customer Experience
- Support Services
- Call Centers
Timeline
Rep 2, Cust Svc Chat Repair
Charter Communications, Spectrum
01.2021 - Current
Seller Support Associate
Amazon
07.2020 - Current
Team Lead
Butterball
02.2018 - 06.2020
Sales Associate
American Eagle Outfitters
02.2016 - 04.2016
Cashier
McDonald’s
10.2014 - 02.2016
High School Diploma -
Spring Creek High School
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