BRIANNA TAYLOR
Syracuse,NY
Summary
Please take a moment to consider my candidacy for this position. My resume will show that my skills have acquired through different career transitions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Lead Supervisor
SKS Orthodontics
Syracuse, NY
11.2020 - Current
- Trained new front desk staff in customer service and telephone etiquette.
- Performed daily audits of patient accounts using computerized system.
- Resolved patient complaints in a timely manner.
- Responded promptly to all emails or phone calls from staff/patients
- Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
Home Health Aide
Hearth Management
Liverpool, NY
06.2019 - 11.2020
- Assisting the daily lives of the elderly sisters who are no longer able to independently help themselves
- Assisted with personal care activities, such as bathing, dressing and grooming.
Patient Care Coordinator
Stone Dentistry Dentures
Cicero, NY
07.2019 - 08.2020
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Law Firm Secretary/Mail Clerk
GLC Business Services/Barclay Damon Law
Syracuse, NY
09.2018 - 07.2019
- Print, scan and copy documents for attorneys in a timely manner.
- Delivered mail
- Set up meeting conferences
Medical Office Receptionist (Temporary)
Upstate Medical University
Syracuse, NY
10.2017 - 02.2018
- Entered patient information into electronic medical record system.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
Education
High school or equivalent -
Jefferson Davis High School
05.2016
Skills
- Leadership Development
- Teamwork Ethic
- Communications
- Listening Skills
- Time Management
- Office Management
- Front Desk Management
- Effective Planning
- Conflict and issue documentation
- Cash Handling
- Front Office Support
- Credit and cash payments
- Staff Scheduling
- Data Entry
- Call Center
- Customer Service
- Customer Care
- Filing
- Billing
- Microsoft Word
- Microsoft Office
- Organizational Skills
- Outlook
- Inventory
- Insurance Verification
- Dental Receptionist
- Home Care
- Medical Office Experience
- Medical Scheduling
- Medical Records
Certification
- Drivers License
- Certified Home Health Aide
Timeline
Front Desk Lead Supervisor
SKS Orthodontics
11.2020 - Current
Patient Care Coordinator
Stone Dentistry Dentures
07.2019 - 08.2020
Home Health Aide
Hearth Management
06.2019 - 11.2020
Law Firm Secretary/Mail Clerk
GLC Business Services/Barclay Damon Law
09.2018 - 07.2019
Medical Office Receptionist (Temporary)
Upstate Medical University
10.2017 - 02.2018
High school or equivalent -
Jefferson Davis High School
- Drivers License
- Certified Home Health Aide
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