Brianna Taylor
Middletown,DE
Summary
Proven track record of enhancing customer banking experiences at M&T Bank through expert branch operations and critical thinking. A collaborative team player, adept in conflict resolution and effective case management, consistently exceeds client and employer expectations. Skilled in training peers and fostering knowledgeable teams, contributing to significant service improvements.
Overview
8
8
years of professional experience
Work History
Universal Banker/Relationship Banker
M&T Bank
Bear, DE
01.2022 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Educated customers about the features of different types of bank accounts available.
Case Worker
Wonder works
Dover, DE
07.2020 - 12.2021
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Facilitated access to community resources and services for clients.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
Barista
Starbucks
Dover, DE
03.2017 - 09.2021
- Ordered and received supplies to restock beverage items.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Operated cash registers to process customer payments.
Teller
M&T Bank
Smyrna, DE
05.2019 - 07.2020
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Balanced cash drawers on a daily basis.
Customer Service
Discover
New Castle, DE
07.2018 - 02.2019
- Provided quality customer service and represented company.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Human Services
Delaware Technical Community College
DE05-2018
Skills
- Branch operations
- Customer needs assessment
- Collaborative team player
- Multitasker
- Effective case management
- Critical thinking
- Conflict resolution
Timeline
Universal Banker/Relationship Banker
M&T Bank
01.2022 - Current
Case Worker
Wonder works
07.2020 - 12.2021
Teller
M&T Bank
05.2019 - 07.2020
Customer Service
Discover
07.2018 - 02.2019
Barista
Starbucks
03.2017 - 09.2021
Human Services
Delaware Technical Community College
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