Brianna Terry
Houston,TX
Summary
Knowledgeable Senior Equipment Coordinator with solid foundation in coordinating and maintaining equipment. Managed inventory and ensured seamless operations in high-demand environments, contributing to overall efficiency. Demonstrated problem-solving abilities and effective communication skills, while also being a fast learner.
Overview
11
11
years of professional experience
Work History
Senior Equipment Coordinator
US Med-Equip
09.2022 - Current
- Managed inventory levels of medical equipment and streamlined procurement processes for over 25 territories
- Led cross-functional teams in identifying process improvements that reduced turnaround time for equipment requests.
- Trained team members effectively to maintain consistent productivity.
- Reduced company spending by managing logistics of equipment
Medical Equipment Dispatcher/Team Lead
US Med Equip
09.2018 - 09.2022
- Responded to customer requests for products, services, and company information.
- Documented customer interactions accurately in CRM systems for future reference.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
Apple Technical Advisor
Teleperformance Inc
08.2017 - 09.2018
- Troubleshoot technical issues remotely.
- Register customer information into Apple databases (iLog).
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Dispatcher
Westpark Communications
12.2014 - 09.2016
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.
- Ensure timely and efficient movement of orders according to request and schedules.
- Observed strict HIPAA guidelines at all times according to company policy.
- Set up appointments for physician visits and procedures using calendar software.
Education
Bachelor of Science - Psychology
University of Houston Downtown
Houston, TX12.2020
Skills
- Data Analysis
- Attention to detail
- Ability to build rapport with customer/clients
- Excellent communication skills (written and verbal)
- Administrative support
- Data entry documentation
- MS office
- Multi-line phone systems
- Calendar management
Timeline
Senior Equipment Coordinator
US Med-Equip
09.2022 - Current
Medical Equipment Dispatcher/Team Lead
US Med Equip
09.2018 - 09.2022
Apple Technical Advisor
Teleperformance Inc
08.2017 - 09.2018
Dispatcher
Westpark Communications
12.2014 - 09.2016
Bachelor of Science - Psychology
University of Houston Downtown
References
References available at request