Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst
Brianna Thibodeaux

Brianna Thibodeaux

Buckeye,AZ

Summary

Highly motivated and results-oriented leader with a strong work ethic, adaptability, and exceptional interpersonal skills. Known for thriving under pressure and delivering high-impact solutions in fast-paced environments. Adept at working independently, mastering new skills quickly, and driving operational excellence to empower organizational success. Passionate about continuous learning and innovation, with a proven ability to solve complex problems and lead teams toward strategic goals.

Overview

12
12
years of professional experience

Work History

Executive Assistant

District Medical Group
Phoenix, AZ
10.2024 - Current
  • Managed corporate office lobby and incoming corporate calls.
  • Provided support for Human Resources, Chief Compliance Officer and Chief Officer of Clinical Operations.
  • Meeting coordination and scheduling.
  • Travel Reduction Program coordination and management.
  • Processed corporate mail and faxes received to include; records requests, attorney requests, provider’s patient data, claims, prior authorizations and credentialing documents.
  • Analyses of current Human Resources processes and record keeping, implementing new strategies to improve efficiency and workflows.
  • Created SOPs for all processes within HR among other departments.
  • Collaborated with all other corporate departments to assist in improving corporate operations.
  • Utilized current technology and automation to increase process efficiency, standardize processes within departments and create efficient workflows.
  • Processed credit card reconciliations for Human Resources, Chief Officer of Clinical Operations and Medical Staffing Services department.
  • Processed invoices to Accounts Payable for Human Resources, Operations and Medical Staffing Services Department.
  • Managed state audit preparations. Ensuring employees are current on all required credentials.
  • Organization policy review and revisions for accuracy and relevance.

CEO

Kingdom Intelligence, LLC
Phoenix, AZ
03.2021 - Current
  • Developed and implemented strategic business plans to increase company profitability.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Developed strategies for improving customer service standards.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Recruited, trained, mentored, and managed employees.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Established policies and procedures that promoted an ethical work environment.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.

Employee Support Specialist

Allegis Group | Actalent
Phoenix, AZ
09.2018 - 01.2021
  • First line of support for payroll, benefits, IT, travel, and all other employee related matters.
  • Provided on-going support to over 300 employees/managers daily.
  • Followed 1:24 Rule; Respond to all inquiries within 1 hour and resolve within 24 hours.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Managed payroll & expenses for accuracy and timeliness weekly for all employees supported.
  • Coordinated and booked travel for employees and managers.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationships with fellow staff and leadership.
  • Conducted exit interviews and processed employment termination paperwork.
  • Implemented new strategies and processes that increased positive employee impact and process efficiency.

Onboarding Specialist

Allegis Group | Actalent
Phoenix, AZ
10.2016 - 09.2018
  • Facilitated communication between managers and new employees throughout the onboarding process.
  • Coordinated with various departments to ensure a smooth transition into the organization.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Developed and maintained onboarding documentation, including guides and checklists.
  • Tracked completion of mandatory training and compliance requirements for new employees.
  • Customized onboarding plans to meet the specific needs of different clients.
  • Promoted a positive company culture from the first day of employment to increase retention.
  • Analyzed onboarding process metrics to identify areas for improvement and implement changes.
  • Coordinated with Human Resources to streamline hiring and onboarding processes.
  • Developed new strategies and processes that increased employee feedback and efficiency for all clients.

Administrative Director

Iron Horse Legal Services
Phoenix, Arizona
01.2016 - 03.2017
  • Resolved customer complaints efficiently while maintaining strong client relationships.
  • Implemented workflow improvements that enhanced departmental efficiency and reduced redundancies.
  • Supervised a team of couriers and private investigators, overseeing daily operations and task delegation.
  • Created, maintained, and updated critical documents, reports, and databases.
  • Liaised with clients to address inquiries, coordinate meetings, and resolve billing issues, ensuring high-quality customer service.
  • Partnered with leadership to streamline processes and eliminate unnecessary tasks.
  • Organized and maintained both physical and digital record filing systems.
  • Managed document control processes, ensuring timely updates and accurate recordkeeping.
  • Established work procedures and schedules to optimize productivity across legal staff.

Private Investigator

Blackstone Investigation Agency
Phoenix, Arizona
07.2013 - 12.2015
  • Interacted with law enforcement personnel to coordinate efforts on ongoing cases.
  • Compiled detailed written reports of investigation findings for clients.
  • Conducted surveillance on individuals suspected of criminal activity.
  • Collected intelligence from public records and sources in the field.
  • Investigated cases involving missing persons, fraud, infidelity and other crimes.
  • Gathered evidence through interviews, research and observation.
  • Analyzed data to identify patterns and trends related to investigations.
  • Surveilled suspects to obtain video or photographic evidence.
  • Developed investigative strategies based on case information.
  • Placed and monitored GPS tracking devices monitored in investigations.
  • Went undercover using different disguises to gather additional evidence.
  • Produced timely and accurate reports relevant to investigation results.

Education

Associates of Applied Science - Organizational Management Certification

Maricopa Community Colleges - Estrella Mountain Community College
11.2025

Skills

  • Professionalism
  • Proactive
  • Teamwork and Collaboration
  • Effective Communication
  • Customer Relations
  • Adaptability
  • Interpersonal Skills
  • Meticulous attention to detail
  • Root cause analysis
  • Problem-Solving
  • Decision-Making
  • Task Prioritization
  • Process Improvement
  • Organizational Skills
  • Time Management

Timeline

Executive Assistant

District Medical Group
10.2024 - Current

CEO

Kingdom Intelligence, LLC
03.2021 - Current

Employee Support Specialist

Allegis Group | Actalent
09.2018 - 01.2021

Onboarding Specialist

Allegis Group | Actalent
10.2016 - 09.2018

Administrative Director

Iron Horse Legal Services
01.2016 - 03.2017

Private Investigator

Blackstone Investigation Agency
07.2013 - 12.2015

Associates of Applied Science - Organizational Management Certification

Maricopa Community Colleges - Estrella Mountain Community College

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